Data-Driven Quality & Insights Analyst

Asurion; Pampanga; On-site; PHP 450,000 - 700,000; Full time

Job summary

Asurion in the Philippines is seeking a Quality & Insights Analyst to support data-driven decision making by assessing process quality, analyzing operational and customer data, and translating findings into actionable insights.

The role designs and executes quality reviews, builds dashboards and recurring performance reports, and partners with stakeholders to recommend improvements that enhance efficiency, compliance, and customer experience.

Qualifications

• Bachelor's degree in analytics or related field.
• Experience in quality or data analysis.
• Building dashboards and operational reports.
• Cross-functional collaboration experience.

Responsibilities

• Design and execute quality review programs.
• Analyze datasets to identify trends and defects.
• Develop dashboards and recurring performance reports.
• Document findings and recommend improvements.
• Partner with teams to implement corrective actions.
• Track outcomes and validate improvement impact.

Skills

Excel

SQL

BI tools

Quality metrics

Data validation

Statistics

Education

Bachelor's degree in analytics or related field

Tools

Power BI

Tableau

SQL

Job description

Asurion in the Philippines is seeking a Quality & Insights Analyst to support data-driven decision making by assessing process quality, analyzing operational and customer data, and translating findings into actionable insights.

The role designs and executes quality reviews, builds dashboards and recurring performance reports, and partners with stakeholders to recommend improvements that enhance efficiency, compliance, and customer experience.