Quality Control

Solar Transport; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

A leading repair service company in Quezon City is looking for a dedicated professional to handle inspection and diagnosis of returned products. Responsibilities include documenting findings, performing validation tests, and analyzing customer complaints to resolve issues. The ideal candidate should have 1-3 years of experience and a diploma in a relevant field. This is a full-time, on-site opportunity offering a chance to contribute significantly to product quality and customer satisfaction.

Qualifications

• 1-3 years of experience in similar roles.
• Diploma in a relevant field.
• Ability to perform root cause analysis.

Responsibilities

• Inspect returned products to identify defects.
• Log detailed findings into the system.
• Perform repair validations and testing.
• Investigate and resolve customer service complaints.
• Conduct root cause analyses for failed products.
• Manage Return Goods Authorization numbers.
• Control inventory for returned products.

Skills

Inspection

Documentation

Repair validation

Root cause analysis

RGA/RMA management

Inventory control

Education

Diploma

Job description

On-site - Quezon City 1-3 Yrs Exp Diploma Full-time

Job Description

Key Responsibilities & Duties

• Inspection & Diagnosis: Inspecting returned products (e.g., electronic, mechanical, or consumer goods) to identify defects, damage, or malfunction.
• Documentation & Reporting: Logging detailed findings on returned goods into the system, including photos, repair steps, and findings.
• Repair Validation: Performing, reviewing, or testing repairs done by technicians to ensure they meet technical standards and quality protocols.
• Customer Complaint Analysis: Investigating, documenting, and resolving customer service complaints to identify, analyze, and correct root causes of defects.
• Root Cause Analysis (RCA): Conducting investigations into why a product failed and providing feedback to manufacturing or engineering teams to prevent recurrence.
• RGA/RMA Management: Managing Return Goods Authorization (RGA) numbers for returned items and inputting data into the database.
• Inventory Control: Assessing whether returned products can be repaired, restocked, or scrapped, and managing the logistics of those decisions.