Quality Analyst: Elevate Call Center Performance

Ubiquity Global Services, Inc.; Manila; On-site; PHP 279,000 - 446,400; Full time

Job summary

Ubiquity Global Services, Inc. is hiring a Quality Analyst to enhance customer experience by monitoring call center associates. Responsibilities include assessing quality, supporting training, and developing quality standards.

This role requires excellent English communication and at least 1 year of quality experience. Candidates must be amenable to shifting schedules. Join us in creating a stellar service environment!

Qualifications

• At least 1 year of experience in quality analysis.
• Strong English verbal and written communication skills.
• Strategic thinking for solutions and process improvements.

Responsibilities

• Assess quality of call center associates' performance.
• Monitor inbound and outbound calls and emails.
• Develop and implement call center quality processes.

Skills

Quality assessment

English communication

Process improvement

Job description

Ubiquity Global Services, Inc. is hiring a Quality Analyst to enhance customer experience by monitoring call center associates. Responsibilities include assessing quality, supporting training, and developing quality standards.

This role requires excellent English communication and at least 1 year of quality experience. Candidates must be amenable to shifting schedules. Join us in creating a stellar service environment!