Quality Assurance Specialist (Tiktok Live)

M Commerce Corporation; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

HMO

Job summary

A prominent technology company is seeking a Quality Assurance Specialist for live TikTok sessions in Taguig. The ideal candidate will monitor real-time sessions, ensure compliance with guidelines, and provide feedback for continuous improvement. This full-time role requires strong analytical and communication skills with at least one year of experience in a similar position. Competitive government-mandated benefits are included.

Qualifications

• At least 1 year experience as a QA Specialist, preferably from the BPO industry.
• Ability to provide constructive criticism and collaborate with Operation Leads.
• Excellent analytical skills.

Responsibilities

• Monitor live TikTok hosting sessions in real-time to ensure quality and performance.
• Identify and report content violations or behavior that misaligns with policies.
• Conduct post-live evaluations and provide constructive feedback to hosts.

Skills

Effective communication skills

Analytical skills

Risk management

Interpersonal skills

Live monitoring

Process improvement

Education

Bachelor's degree

Job description

Quality Assurance Specialist (Tiktok Live)

M Commerce Corporation

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Our Quality Assurance Specialist will monitor live Tiktok hosting sessions, ensure compliance, provide feedback, improve processes, and report on performance.

Benefits

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

HMO

Responsibilities

• Monitor live TikTok hosting sessions in real-time to ensure consistent quality and performance.
• Identify and report any content violations or behavior that does not align with company policies or TikTok guidelines.
• Evaluate host performance, content delivery, and audience engagement.
• Conduct post-live evaluations and provide constructive feedback to hosts for continuous improvement.
• Maintain detailed reports on host performance, engagement metrics, and compliance issues.
• Ensure all live content adheres to brand guidelines, marketing objectives, and legal regulations.
• Identify potential risks related to content, privacy, and brand reputation and report them promptly.
• Recommend improvements to live streaming strategies based on performance analysis and industry best practices.
• Analyze live session data to identify trends, audience preferences, and areas for improvement.
• Generate and present reports on live hosting performance, compliance, and quality metrics.

Qualifications

• At least 1 year experience as a QA Specialist, preferably from the BPO industry.
• Effective communication skills and ability to provide constructive criticism and collaborate with Operation Leads.
• Excellent analytical skills.
• Interpersonal skills, TikTok communication skills, live monitoring, process improvement, risk management.

Working Location

The Curve. 1630 3rd Ave, Taguig, Metro Manila, Philippines