Quality Assurance | QA Manager [URGENT]

iOPEX Tech; Taguig; On-site; PHP 893,000 - 1,562,000; Full time

Benefits offered by this job

Competitive pay

Fun employee activities

Stable career

Weekly learning sessions

Fast career growth

Easy-to-reach office location

HMO coverage

Leave credits

Night differential pay

Annual reviews & salary increases

Two guaranteed rest days every week

Job summary

iOPEX is seeking a passionate QA Manager to lead our Quality Assurance team in Bonifacio Global City, Taguig. This onsite role focuses on directing QA staff, driving process improvements, and ensuring audit readiness to meet client expectations.

You will collaborate with Operations to deliver high-quality services, manage performance data, and mentor team members, with night-shift scheduling across a dynamic work environment.

Qualifications

• 3+ years as Quality Assurance Manager in a BPO environment.
• Excellent communication and presentation skills.
• Knowledgeable in performance data management and analysis.
• Six Sigma experience/certification preferred.
• Data analytics and root cause analysis.
• Strong leadership with attention to detail.
• Able to teach and mentor.
• Willing to work night shifts at Bonifacio Global City, Taguig.

Responsibilities

• Directly manage QA staff and enforce QA protocols.
• Serve as point of contact for all QA queries.
• Train and develop quality staff to meet client expectations while controlling costs.
• Ensure compliance with client audits.
• Oversee on-time delivery per SLA.
• Collaborate with Operations and Training to drive quality improvements.
• Prepare reports and discuss quality trends with stakeholders.
• Prepare quality docs by collecting and summarizing data.
• Handle escalations, interfacing between team and management.

Skills

Communication skills

Presentation skills

Data analytics

Root cause analysis

Leadership

Mentoring

Six Sigma

Job description

Learn and Inspire. Join us now!

We are hiring for passionate and talented QA Manager for our awesome team!

Responsibilities:

• Direct manage Quality Assurance staff and ensure employees follow the company’s quality assurance protocol

• Serve as point of contact for all QA related queries

• Responsible for training and development of quality department employees to fulfill client expectations while managing cost.

• Responsible for confirming and managing compliance with client auditing processes

• Manages and oversees timely completion of deliverables as required by the Service Level Agreement

• Partner with Operations and Training teams to provide quality-related information and assist in driving quality improvement initiatives which ensure consistent delivery of services to all clients.

• Prepare reports, interact with Operations and support groups regarding quality improvement

• Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends.

• Handle stakeholder escalation to ensure satisfaction, and act as interface between team and management

Qualifications:

• Should have at least 3 years of experience as a Quality Assurance Manager on a BPO set up

• Excellent communication and presentation skills

• Knowledgeable in performance data management and analysis

• Six Sigma experience/certification is preferred

• Data analytics advance root cause analysis

• Exceptional leadership skills and great eye for detail

• Ability to teach and mentor

• Must be willing to work on a pre-dominantly night/shifting schedules at Bonifacio Global City, Taguig City

Other info:

• Work set up: Onsite

• Schedule: Shifting

• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

Why You’ll Love Working with Us

At iOPEX, we don’t just offer jobs—we help you grow a career you’ll love

Here’s what’s waiting for you:

• Competitive pay that values your skills

• Fun employee activities to keep things exciting

• Stable career with strong, long-term accounts

• Weekly learning sessions to level up your skills

• Fast career growth with clear paths to move up

• Easy-to-reach office location

• HMO coverage for your health & peace of mind

• Leave credits (with conversion options!)

• Night differential pay for eligible shifts

• Annual reviews & salary increases

• Two guaranteed rest days every week

Most importantly, you’ll be part of a people-first team where collaboration, growth, and good vibes are part of everyday work life.