Quality Assurance & Policy Compliance Lead

Maxicare Healthcare Corporation; Philippines; On-site; PHP 450,000 - 600,000; Full time

Job summary

Maxicare Healthcare Corporation is seeking a Quality Assurance & Policy Control Officer/Supervisor to oversee quality management across multiple units. The role includes evaluating transaction quality, coordinating with internal and external units, and driving continuous improvement in QA processes.

The ideal candidate has at least two years of QA/Control experience, is highly analytical, and proficient with Google Suite.

Qualifications

• At least two years of experience performing Quality Assurance/Control functions.
• CSAT scrubbing experience is required.
• Proficient in using Google Suite applications (Sheets, Forms, Docs).

Responsibilities

• Evaluates and rates the quality of transactions to ensure compliance on the agreed standards.
• Evaluates the quality of evaluations conducted by specialists to ensure alignment with QA guidelines.
• Prepares reports to assess and identify areas of improvement.
• Conducts coaching with specialists to ensure alignment with audit processes and performance goals.
• Recommends corrective and preventive actions for quality improvement.

Education

College Graduate of any 4 year course

Tools

Google Suite

Job description

Maxicare Healthcare Corporation is seeking a Quality Assurance & Policy Control Officer/Supervisor to oversee quality management across multiple units. The role includes evaluating transaction quality, coordinating with internal and external units, and driving continuous improvement in QA processes.

The ideal candidate has at least two years of QA/Control experience, is highly analytical, and proficient with Google Suite.