QUALITY ASSURANCE OFFICER

Rising Hope EduTech Corporation; Bulacan; On-site; PHP 420,000 - 650,000; Full time

Job summary

Rising Hope EduTech Corporation seeks a QA professional to assure academic quality and compliance within our EdTech programs. You will review curricula, accuracy of assessments, and alignment with standards while coordinating with teaching staff to improve outcomes.

You will translate data from tests and surveys into clear reports, monitor KPIs, and support risk mitigation to protect student learning experiences. Experience with LMS systems is essential.

Qualifications

• Bachelor’s degree in Education, Social Sciences, Business Administration or related field; Master’s in Educational Management is a strong plus.
• Minimum 3 years in QA, academic auditing, school admin, or curriculum development in education/EdTech.

Responsibilities

• Evaluate academic quality against KPIs and benchmarks.
• Ensure curriculum compliance and grading consistency.
• Complete scheduled evaluations of teachers and sessions on time.
• Identify operational risks to protect student experience.
• Translate qualitative feedback and test results into actionable reports.

Skills

Attention to Detail

Diplomacy & Objectivity

Problem Solving

Data Literacy

Quality Mindset

Education

Bachelor’s degree in Education, Social Sciences, Business Administration with Quality Management

Master’s degree in Educational Management (strong plus)

Tools

Moodle

Canvas

Google Classroom

SIS

Job description

Requirements

1. Qualifications and Requirements
2. Education & Experience
3. Degree: Bachelor’s degree in Education, Social Sciences, Business Administration (with a focus on Quality Management), or a related field. A Master's degree in Educational Management is a strong plus.
4. Experience: Minimum of 3 years of experience in quality assurance, academic auditing, school administration, or curriculum development within an educational or EdTech setting.
5. Technical & Professional Skills
6. Standards Familiarity: Strong working knowledge of educational compliance frameworks, accreditation processes.
7. Data Literacy: Proficiency in translating qualitative feedback and quantitative data (e.g., test scores, survey ratings) into actionable reports.
8. EdTech Tools: Familiarity with Learning Management Systems (LMS) like Moodle, Canvas, or Google Classroom, and Student Information Systems (SIS).
9. Core Competencies
10. Attention to Detail: An analytical eye capable of spotting subtle errors in curriculum content, grading consistency, or compliance documentation.
11. Diplomacy & Objectivity: Exceptional interpersonal skills to deliver constructive feedback to teachers and administrative staff without causing friction.
12. ProblemSolving: Proactive approach to identifying operational risks before they impact the student experience.

Responsibilities

1. Key Performance Indicators (KPIs)
2. To evaluate the success of the QA role, performance should be measured across the following metrics:
3. Academic Quality Metrics
4. Curriculum Compliance Rate: Target 100% alignment of learning modules and assessments with predefined institutional and regulatory benchmarks.
5. Grading Consistency Index: Achieve less than a 5% variance in crossgrading audits, ensuring grading rubrics are applied uniformly across sections.
6. Observation Completion: 100% completion of the scheduled annual or quarterly teacher/session evaluations within the specified timeline.
7. Compliance & Operational Metrics
8. Audit Rectification Speed: 90% of internal operational noncompliances resolved within 7 to 14 business days of being flagged.
9. Zero Regulatory Penalties: Maintenance of a 100% clean compliance record during surprise or scheduled external audits by educational authorities.
10. Stakeholder Satisfaction Metrics
11. Student/Parent Satisfaction Score: Maintain a minimum 85% (or 2/0) positive rating on quarterly institutional satisfaction surveys.
12. Reduction in Academic Complaints: Achieve a 20% yearoveryear reduction in formal student or parent grievances regarding teaching quality or unfair grading practices.