Quality Assurance Manager

King Henry Security & Investigation Agency Inc.; Pasig; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

A security and investigation agency based in Metro Manila seeks a Quality Assurance Manager. The role involves implementing programs to enhance guard performance and conducting security training for clients and personnel. Applicants must have a background in leadership, communication, and analytical skills, along with ISO training certification. The position requires interaction with various clients and partner institutions to ensure comprehensive security solutions and training programs.

Qualifications

• Must have experience as a Quality Assurance Manager.
• Strong leadership, communication, and analytical skills are required.
• Well versed in report writing and investigation processes.
• Proficient in report writing and investigation processes.
• Experience in security training and audits.

Responsibilities

• Oversee the implementation of programs to enhance guard performance.
• Conduct training on security awareness and reporting.
• Coordinate with clients and training institutions for security training needs.
• Coordinates and maintains networking with security forces within the area of operations.
• Recommends plans to improve security services and supervises implementation.

Skills

Leadership skills

Communication skills

Analytical skills

Report writing

Investigation process knowledge

Education

ISO training with certificate

Job description

1. Must be with experience as Quality Assurance Manager
2. With Strong leadership, communication and analytical skills
3. Over-all in charge in the implementation of programs geared towards the enhancement of guard’s performance/competence such as security training, day and night inspections, performance audit and assessment.
4. Must have a training with ISO (With Certificate)
5. Well verse in report writing and investigation process

• Conducts training to clients personnel and security guards/officers on Security awareness – modus operandi of common crimes, Salisi, Dugo-Dugo, Pilferage, Report Writing, Customer Service, Security Survey and Risk Assessment.
• Coordinates and maintains best rapport to clients
• Coordinates with partner training institutions in the conduct of requested clients security and safety training needs in their establishments (Emergency preparedness, fire and earthquake drills, emergency rescue and response techniques) such as hotels, condominiums, offices and industrial plants.
• Coordinates, establishes and maintains networking with friendly forces (PNP-CIU, CIDG, SOCO, ISAF,NBI, BFP, Security Agencies) existing within the Area of Operations
• Recommends to clients (Security Manager, Property Managers, Security Coordinators) to the General Manager any plans and programs necessarily for the improvement of security services, likewise facilitates and supervise the implementation of approves plans and programs.