Quality Assurance Lead: Process Improvement Coach

Hammerjack Pty Ltd; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Quality Supervisor to coordinate day-to-day quality monitoring, perform reviews, and drive process assessments across service lines. The role emphasizes coaching, documentation, and adherence to internal standards, client expectations, and regulatory requirements.

You will partner with the Quality Manager and Operations leaders to identify gaps, implement improvements, and support audits, certifications, and training programs while providing constructive feedback

Qualifications

• 3–5+ years of experience in accounting, audit, tax, shared services, or quality-related work.
• Experience in an outsourced professional services firm is preferred.
• Strong attention to detail and analytical mindset.

Responsibilities

• Perform quality reviews of deliverables, documentation, and processes across assigned service lines.
• Monitor adherence to Scrubbed quality policies, procedures, and professional standards.
• Document review findings, observations, and recommendations clearly and accurately.
• Escalate quality concerns and risks to the Quality Manager in a timely manner.
• Support root-cause analysis and action-plan implementation with delivery teams.
• Track, summarize, and report recurring themes and process trends.
• Assist in maintaining quality process documentation and guidance materials.
• Contribute to the development and rollout of training and awareness programs.
• Provide coaching and feedback to team members to promote quality best practices.
• Support quality-related audits, assessments, and certification initiatives.
• Participate in quality improvement projects as assigned.

Skills

Attention to detail

Analytical mindset

Strong communication

Collaboration

Client service orientation

Education

Bachelor's Degree in Accounting, Business, or related discipline

Job description

Hammerjack Pty Ltd is seeking a Quality Supervisor to coordinate day-to-day quality monitoring, perform reviews, and drive process assessments across service lines. The role emphasizes coaching, documentation, and adherence to internal standards, client expectations, and regulatory requirements.

You will partner with the Quality Manager and Operations leaders to identify gaps, implement improvements, and support audits, certifications, and training programs while providing constructive feedback