Quality Supervisor

Scrubbed; San Fernando; On-site; PHP 420,000 - 620,000; Full time

Job summary

Scrubbed is seeking a Quality Supervisor to coordinate day-to-day quality monitoring, reviews, and process assessments across service lines. You will reinforce a strong quality culture through coaching, documentation, and support to ensure outputs meet internal standards and client expectations.

You will partner with the Quality Manager and Operations leaders to identify gaps and drive improvements, contribute to training, and support audits and certification initiatives across the organization.

Qualifications

• Bachelor’s Degree in Accounting, Business, or related discipline.
• 3–5+ years of experience in accounting, audit, tax, shared services, or quality-related work.
• Experience in an outsourced professional services firm preferred.
• Strong attention to detail and analytical mindset.
• Excellent written and verbal communication skills.
• Ability to provide constructive feedback and collaborate with teams.

Responsibilities

• Perform quality reviews of deliverables, documentation, and processes across service lines.
• Monitor adherence to quality policies, procedures, and professional standards.
• Document review findings, observations, and recommendations clearly and accurately.
• Escalate quality concerns to the Quality Manager promptly.
• Support root-cause analysis and action-plan implementation with delivery teams.
• Track and report recurring themes and process trends.
• Assist in maintaining quality process documentation and guidance materials.
• Contribute to training and awareness programs.
• Provide coaching and feedback to promote quality best practices.
• Support audits, assessments, and certification initiatives.
• Participate in quality improvement projects.

Skills

Attention to detail

Analytical thinking

Written & verbal communication

Team collaboration

Quality management

Education

Bachelor’s Degree in Accounting or related field

Job description

The Quality Supervisor is responsible for coordinating and performing day-to-day quality monitoring, review activities, and process assessments across Scrubbed’s service lines. The role’s primary objective is to reinforce a strong quality culture through coaching, documentation, and support. This role ensures work outputs adhere to internal quality standards, client expectations, and applicable professional and regulatory requirements. The Quality Supervisor partners closely with the Quality Manager and Operations Senior Managers and Managers to identify process gaps and recommend improvements.

Responsibilities

• Perform quality reviews of deliverables, documentation, and processes across assigned service lines.
• Monitor adherence to Scrubbed quality policies, procedures, and professional standards.
• Document review findings, observations, and recommendations clearly and accurately.
• Escalate quality concerns and risks to the Quality Manager in a timely manner.
• Support root-cause analysis and action-plan implementation with delivery teams.
• Track, summarize, and report recurring themes and process trends.
• Assist in maintaining quality process documentation and guidance materials.
• Contribute to the development and rollout of training and awareness programs.
• Provide coaching and feedback to team members to promote quality best practices.
• Support quality-related audits, assessments, and certification initiatives.
• Participate in quality improvement projects as assigned.

Qualifications

• Bachelor’s Degree in Accounting, Business, or related discipline.
• 3–5+ years of experience in accounting, audit, tax, shared services, or quality-related work. Experience in an outsourced professional services firm is preferred.
• Strong attention to detail and analytical mindset.
• Understanding of accounting or professional service workflows preferred.
• Excellent written and verbal communication skills.
• Ability to provide constructive feedback and collaborate effectively with teams.
• Commitment to client service and continuous improvement.