Quality Assurance Lead, Consumer Lending

EastWest Bank; Mandaluyong; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Career development and training opportunities

Competitive salary package and benefits

Performance-based incentives

Job summary

A major universal bank in the Philippines is looking for an experienced Quality Assurance Officer in Ortigas. In this role, you will be responsible for ensuring compliance and quality in consumer collections operations. Candidates should have a Bachelor's degree and at least 3 years of relevant collections experience. The bank offers career development opportunities, competitive salaries, and a culture focused on customer service and teamwork.

Qualifications

• Minimum 3 years of collections experience, specifically with consumer loan products.
• Familiarity with BSP Regulations and relevant policies.

Responsibilities

• Ensure accurate quality assurance and compliance deliverables.
• Adhere to SLAs for BAU activities in the Consumer Collections Group.
• Conduct quality assurance checks during deliverables completion.

Skills

Collections experience

Customer service orientation

Knowledge of Consumer Credit Cycle

Proficiency in MS Office

Education

Bachelor's degree

Job description

A major universal bank in the Philippines is looking for an experienced Quality Assurance Officer in Ortigas. In this role, you will be responsible for ensuring compliance and quality in consumer collections operations. Candidates should have a Bachelor's degree and at least 3 years of relevant collections experience. The bank offers career development opportunities, competitive salaries, and a culture focused on customer service and teamwork.