QA Manager, Fintech Collections & Customer Service

Yinshan Lending Inc.; Makati; On-site; PHP 669,600 - 892,800; Full time

Job summary

A financial services company in Makati seeks a QA Manager to lead quality assurance initiatives in lending processes. You will develop QA strategies, manage a team of analysts, and ensure compliance with relevant regulations. The ideal candidate has a Bachelor's degree and 3-5 years of experience in QA within fintech or BPO. This full-time role emphasizes operational excellence and continuous improvement in service quality.

Qualifications

• 3-5 years of QA experience in fintech, lending, BPO, or banking.
• Strong understanding of collections and customer service processes.
• Familiar with Philippine lending regulations.

Responsibilities

• Develop and oversee QA strategies and testing plans.
• Manage and mentor a team of QA analysts and engineers.
• Conduct audits on collection practices for compliance.

Skills

Quality Assurance

Team Management

Data Analysis

Communication Skills

Regulatory Knowledge

Education

Bachelor's / College Degree

Tools

Excel

Power BI

CRM Systems

Job description

A financial services company in Makati seeks a QA Manager to lead quality assurance initiatives in lending processes. You will develop QA strategies, manage a team of analysts, and ensure compliance with relevant regulations. The ideal candidate has a Bachelor's degree and 3-5 years of experience in QA within fintech or BPO. This full-time role emphasizes operational excellence and continuous improvement in service quality.