QA Manager: Fintech Quality, Compliance & CX Lead

Yinshan Lending Inc.; Makati; On-site; PHP 781,200 - 1,004,400; Full time

Job summary

A fintech company in the Philippines is looking for a Quality Assurance Manager to ensure service excellence and regulatory compliance in its Collection and Customer Service departments. This role involves developing quality assurance strategies, managing a team, conducting regular monitoring of customer interactions, and maintaining compliance with Philippine regulations. Candidates should have a degree in a related field and 3–5 years of QA experience, particularly in the fintech or banking industry. Strong communication and analytical skills are essential.

Qualifications

• 3–5 years of QA experience in fintech, lending, BPO, or banking industry.
• Strong understanding of collections, customer service, and borrower experience processes.
• Familiar with Philippine lending regulations (SEC, NPC, DTI).

Responsibilities

• Oversee quality assurance strategies and testing plans.
• Manage a team of QA analysts and engineers.
• Conduct daily call and chat monitoring for quality.

Skills

Excellent communication

Analytical skills

Coaching skills

Education

Bachelor's degree in Business Administration, Communications, Psychology, or related field

Tools

Excel

Google Sheets

CRM or QA monitoring systems (e.g., Talkdesk, Zendesk, Freshdesk)

Job description

A fintech company in the Philippines is looking for a Quality Assurance Manager to ensure service excellence and regulatory compliance in its Collection and Customer Service departments. This role involves developing quality assurance strategies, managing a team, conducting regular monitoring of customer interactions, and maintaining compliance with Philippine regulations. Candidates should have a degree in a related field and 3–5 years of QA experience, particularly in the fintech or banking industry. Strong communication and analytical skills are essential.