Quality Assurance Lead: CAPA, Audits & Compliance

DHL Supply Chain; Calabarzon; On-site; Confidential; Full time

Job summary

DHL Supply Chain in the Philippines is seeking a Quality Assurance professional to lead process verification, CAPA, and document control across site operations. You will drive audits, train teams, and ensure compliance with local quality standards.

You will coordinate with government agencies on regulatory requirements, monitor KPIs, and ensure timely reporting in LOGICS. Prior ISO 9001 knowledge and strong root-cause analysis skills are essential.

Qualifications

• Minimum 1 year working experience handling quality assurance function.
• Background in Logistics/ Supply Chain is an advantage.
• Knowledge on regulatory/ legal compliance is an advantage.
• Established capability in doing root cause analysis / problem solving.

Responsibilities

• Conduct Gemba focusing on process control verification.
• Establish and implement country process on CAPA and Document & Record management.
• Lead the site management team in any customer or regulatory audits.
• Conduct training to all employees to address competency gaps relating to Quality and drive compliance to local training certification programs.
• Assist in coordinating with government agencies any legal compliance requirements relating to Quality.
• Collaborate with site management in establishing a process to monitor contractual KPIs and report this in LOGICS in a timely manner.
• Drive site management reviews with critical analysis and performance measurement tools to improve operations and customer satisfaction.
• Ensure data integrity within LOGICS report / database and ensure all necessary documentation for Pest Control program is available on file.

Skills

Quality Assurance

Logistics / Supply Chain

Auditing

Root Cause Analysis

Tools

LOGICS

CAPA

Job description

DHL Supply Chain in the Philippines is seeking a Quality Assurance professional to lead process verification, CAPA, and document control across site operations. You will drive audits, train teams, and ensure compliance with local quality standards.

You will coordinate with government agencies on regulatory requirements, monitor KPIs, and ensure timely reporting in LOGICS. Prior ISO 9001 knowledge and strong root-cause analysis skills are essential.