Quality Assurance Analyst — ISO/QMS & Data Insights

Converge ICT Solutions Inc.; Davao City; Presencial; PHP 300 000 - 540 000; Tempo integral

Resumo da oferta

Converge ICT Solutions Inc. is seeking a dedicated Quality Specialist to audit social media performance, warehouse inventories, sales processes, and after-sales service across business centers and field agents.

You will use Excel and tools like Tableau/Power BI to analyze data, perform RCA, and collaborate with cross-functional teams to drive continuous improvement and compliance with QMS/ISO standards.

Qualificações

• Bachelor's degree in a related field such as Business, Quality Management or Engineering.
• Proven experience in quality assurance, auditing, or similar roles.
• Strong proficiency in Excel and reporting tools (Tableau/Power BI).
• Familiarity with QMS and ISO standards; knowledge of Six Sigma or Lean is a plus.
• Excellent analytical and problem-solving skills with strong communication.

Responsabilidades

• Audit social media platforms for engagement, compliance, and performance metrics.
• Perform inventory audits in warehouses to ensure accuracy and compliance.
• Evaluate sales processes and after-sales service to identify improvements.
• Collaborate with business centers and field agents to implement QA measures.
• Utilize Excel and reporting tools to compile/analyze data and prepare reports.
• Facilitate Root Cause Analysis to identify underlying quality issues.
• Work with cross-functional teams to develop action plans for quality improvement.
• Maintain up-to-date knowledge of QMS and ISO standards relevant to QA.

Conhecimentos

Quality assurance

Auditing

Root Cause Analysis

Data analysis

Communication

Formação académica

Bachelor's degree in Business/Quality Management/Engineering

Ferramentas

Excel

Tableau

Power BI

Descrição da oferta de emprego

Converge ICT Solutions Inc. is seeking a dedicated Quality Specialist to audit social media performance, warehouse inventories, sales processes, and after-sales service across business centers and field agents.

You will use Excel and tools like Tableau/Power BI to analyze data, perform RCA, and collaborate with cross-functional teams to drive continuous improvement and compliance with QMS/ISO standards.