Quality Analyst

Converge ICT Solutions Inc.; Davao City; On-site; PHP 300,000 - 540,000; Full time

Job summary

Converge ICT Solutions Inc. is seeking a dedicated Quality Specialist to audit social media performance, warehouse inventories, sales processes, and after-sales service across business centers and field agents.

You will use Excel and tools like Tableau/Power BI to analyze data, perform RCA, and collaborate with cross-functional teams to drive continuous improvement and compliance with QMS/ISO standards.

Qualifications

• Bachelor's degree in a related field such as Business, Quality Management or Engineering.
• Proven experience in quality assurance, auditing, or similar roles.
• Strong proficiency in Excel and reporting tools (Tableau/Power BI).
• Familiarity with QMS and ISO standards; knowledge of Six Sigma or Lean is a plus.
• Excellent analytical and problem-solving skills with strong communication.

Responsibilities

• Audit social media platforms for engagement, compliance, and performance metrics.
• Perform inventory audits in warehouses to ensure accuracy and compliance.
• Evaluate sales processes and after-sales service to identify improvements.
• Collaborate with business centers and field agents to implement QA measures.
• Utilize Excel and reporting tools to compile/analyze data and prepare reports.
• Facilitate Root Cause Analysis to identify underlying quality issues.
• Work with cross-functional teams to develop action plans for quality improvement.
• Maintain up-to-date knowledge of QMS and ISO standards relevant to QA.

Skills

Quality assurance

Auditing

Root Cause Analysis

Data analysis

Communication

Education

Bachelor's degree in Business/Quality Management/Engineering

Tools

Excel

Tableau

Power BI

Job description

We are seeking a dedicated and detail-oriented Quality Specialist to join our team. The ideal candidate will be responsible for auditing social media performance, warehouse inventories, sales processes, and after-sales service in business centers and field sales agents. This individual will ensure compliance with Quality Management Systems (QMS) and ISO standards, leveraging quality tools and techniques to drive continuous improvement.

Key Responsibilities:

• Conduct audits of social media platforms to assess engagement, compliance, and performance metrics.
• Perform inventory audits in warehouses to ensure accuracy and compliance with company standards.
• Evaluate sales processes and after-sales service to identify areas for improvement.
• Work closely with business centers and field sales agents to implement quality assurance measures.
• Utilize Excel and reporting tools to compile and analyze data, preparing reports for management review.
• Facilitate Root Cause Analysis (RCA) to identify underlying issues in quality performance.
• Collaborate with cross-functional teams to develop and implement action plans for quality improvement.
• Maintain up-to-date knowledge of QMS and ISO standards relevant to quality assurance.

Qualifications:

• Bachelor's degree in a related field (e.g., Business, Quality Management, Engineering).
• Proven experience in quality assurance, auditing, or a similar role.
• Strong proficiency in Excel and experience with reporting tools (e.g., Tableau, Power BI).
• Familiarity with Quality Management Systems (QMS) and ISO standards.
• Knowledge of quality tools (e.g., Six Sigma, Lean methodologies).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Certification in Quality Management or related field (e.g., ISO 9001).
• Experience in social media audits and inventory management.
• Ability to work independently and as part of a team.