Quality Assurance Analyst I: Data-Driven Call Quality

Wyndham

Philippines

On-site

PHP 360,000 - 600,000

Full time

5 days ago

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Benefits offered by this job

Health insurance

Retirement plans

Modern office space

Professional development funding

Discounted hotel stays (Philippines, A

Job summary

Travel + Leisure Co. is seeking a Quality Assurance Analyst I to join our Consumer Finance team. This role focuses on QA call monitoring strategies and supporting process improvements across multiple operations.

You will work with teams in Clark, Las Vegas, and Orlando, analyze data with PowerBI and SAS, and help sustain a strong control environment while delivering weekly quality reports. A bachelor's degree and at least one year of related experience are required, with training for new hires

Qualifications

Demonstrated analytical skills; Strong organizational and interpersonal skills; Strong problem resolution skills; Effective communication skills; Demonstrated ability to use critical thinking under pressure.

Responsibilities

Plan, measure, and analyze data; monitor trends; evaluate process and service quality gaps.
Coordinate quality process development and improvement initiatives with departments.
Use PowerBI and SAS to pull and analyze data for call monitoring support.
Help create new audits supporting customer service processes; assist in process reviews and mapping.
Conduct new hire training on call monitoring practices.