QA Analyst I - Data-Driven Call Quality & Process Improvement

Travel + Leisure Co.; Hinoba-an; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Modern office

Professional development funding

Discounted hotel stays

Private health cover

Job summary

Travel + Leisure Co. in the Philippines is seeking a Quality Assurance Analyst I to join the Consumer Finance team. You will design and execute QA call monitoring strategies, analyze data, and provide feedback to improve associate performance and call quality for owners.

This role collaborates with teams across Clark, Las Vegas, and Orlando to sustain a strong control environment. Responsibilities include developing monitoring programs, training new hires, and generating weekly QA reports using

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 1 year of operational, compliance or financial auditing experience.
• Strong analytical, organizational and interpersonal skills.
• Effective written and oral communication abilities.
• Proficiency in Microsoft Office and data analysis tools.

Responsibilities

• Plan, measure, and analyze data, monitor trends, and evaluate process and service quality gaps.
• Coordinate quality process development and improvement initiatives with departments.
• Use PowerBI and SAS to pull, analyze data and support call monitoring.
• Support creation of new audits that support customer service processes.
• Conduct new hire training to teach job skills and best practices for the call monitoring process.

Skills

Analytical

Organizational skills

Interpersonal skills

Communication skills

Critical thinking

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

PowerBI

SAS

Excel

PowerPoint

Word

Job description

Travel + Leisure Co. in the Philippines is seeking a Quality Assurance Analyst I to join the Consumer Finance team. You will design and execute QA call monitoring strategies, analyze data, and provide feedback to improve associate performance and call quality for owners.

This role collaborates with teams across Clark, Las Vegas, and Orlando to sustain a strong control environment. Responsibilities include developing monitoring programs, training new hires, and generating weekly QA reports using