Quality Assurance Analyst

iSupport Worldwide; Pasig; On-site; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Free lunch

Fruits, snacks, and drinks

Onsite gym with instructor

Weekly fitness activity

Annual fitness challenge up to 70000 ₱

Weekly engagement activities with up‑s

Free upskilling academy

State-of-the-art facilities

Sleeping quarters

Game area

Chat room

Shower room

Job summary

iSupport Worldwide is seeking a Quality Assurance Analyst to ensure products and services meet quality standards. You will design and execute tests, identify defects, and suggest improvements to satisfy customers and comply with industry standards.

Responsibilities include test planning, execution across platforms, and collaboration with developers, product managers, and stakeholders in an Agile environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
• Proven experience as a QA Analyst or similar role in software testing.
• Strong knowledge of QA methodologies, tools, and processes.
• Experience with automated testing tools (e.g., Selenium, JIRA, Postman).
• Proficiency in manual testing with attention to detail.
• Understanding of Agile and Scrum methodologies.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.

Responsibilities

• Test Planning & Design: analyze requirements and create detailed test plans and cases.
• Test Execution: run manual and automated tests, perform regression and performance testing.
• Collaboration & Communication: work with developers, product teams, and stakeholders; participate in agile ceremonies.
• QA Processes: contribute to QA processes, tools, and trends; ensure quality and compliance before release.
• Reporting & Metrics: prepare reports on test results and performance indicators for management.

Skills

QA methodologies

Automated testing

Selenium

JIRA

Postman

Agile & Scrum

Manual testing

Communication

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field

Tools

Selenium

JIRA

Postman

Job description

The Quality Assurance Analyst is responsible for ensuring that the products and services provided by the company meet the required quality standards. This individual will play a critical role in testing software applications, identifying defects, and suggesting improvements to ensure customer satisfaction and compliance with industry standards.

Key Responsibilities:

• Test Planning & Design
  • Analyze business requirements and technical specifications to develop detailed test plans and test cases.
  • Collaborate with the development and product teams to understand functionality and establish clear quality standards.
  • Create, review, and update test documentation including test cases, test scripts, and test data.
• Test Execution
  • Execute manual and automated tests to identify software bugs, issues, and areas for improvement.
  • Conduct regression testing, performance testing, usability testing, and functional testing across platforms.
  • Track and report defects, ensuring proper documentation and communication of the findings to the development team.
• Collaboration & Communication
  • Work closely with developers, product managers, and other stakeholders to ensure that defects are effectively identified and resolved.
  • Provide feedback to improve the functionality, user experience, and performance of the product.
  • Participate in sprint planning, stand‑ups, and retrospectives in an Agile environment.
• Quality Assurance Processes
  • Contribute to the development and refinement of QA processes, tools, and methodologies.
  • Stay up to date with the latest trends and advancements in software testing, automation, and QA practices.
  • Ensure that all products meet internal quality standards and external compliance requirements before release.
• Reporting & Metrics
  • Prepare detailed reports on test results, metrics, and performance indicators for management review.
  • Monitor product quality and implement strategies for continuous improvement.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field
• Proven experience as a QA Analyst or similar role in software testing
• Strong knowledge of QA methodologies, tools, and processes
• Experience with automated testing tools (e.g., Selenium, JIRA, Postman)
• Proficiency in manual testing with a keen eye for detail
• Understanding of Agile and Scrum methodologies
• Excellent problem-solving and analytical skills
• Strong communication and collaboration abilities

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room