Quality Analyst (US/UK Banking Collections experience)

Wipro Philippines Inc.; Quezon City; On-site; PHP 420,000 - 700,000; Full time

Job summary

Wipro Philippines Inc. is hiring for a UK banking campaigns quality assurance role, onsite at Eton Centris in Quezon City. You will conduct audits to ensure quality compliance within the account and support customer operations.

The role requires relevant experience in UK/US banking collections, 2–4 years in a banking contact center QA, and excellent communication. Office hours are 10am–5pm, UK time, mid-shift.

Qualifications

• Relevant working experience in UK/US Banking Collections is required
• 2 to 4 Years of quality assurance experience in a banking contact center
• College Graduate (bachelor's degree) / 2nd year College undergraduate
• Excellent Communication & feedback/ coaching Skills
• Proficient at MS Office Applications like PowerPoint, Excel
• Willingness to work in shifts
• Excellent oral and written communication and listening skills

Responsibilities

• Conduct audits to ensure quality compliance within the account
• Maintain accurate records of QA findings and coaching feedback
• Collaborate with teams to implement process improvements
• Support continuous improvement initiatives in the campaign

Skills

Communication skills

Quality assurance

Flexibility

Education

Bachelor's degree

Second year college

Tools

MS Office (PowerPoint)

MS Excel

Job description

Join our growing UK banking financial campaign!

• Work Location: Onsite - Eton Centris, Quezon City

• Work Schedule: UK Time Zone (Mid shift)

Role Purpose

The purpose of this role is to conduct audits to ensure quality compliance within the account

Qualifications:

• Relevant working experience in UK/US Banking Collections is required

• 2 to 4 Years of quality assurance experience in a banking contact center

• College Graduate (bachelor's degree) / 2nd year College undergraduate

• Excellent Communication & feedback/ coaching Skills

• Proficient at MS office Applications like PowerPoint, Excel etc

• Willingness to work in shifts

• Excellent oral and written communication and listening skills

Office Hours: 10am-5pm

Office Address: Ground Floor - Cyberpod 1, Eton Centris, EDSA cor. Quezon Avenue, Pinyahan, Quezon City