Quality Analyst

Loop Contact Solutions; Makati; On-site; PHP 223,000 - 391,000; Full time

Job summary

Loop Contact Solutions in the Philippines is hiring a Seasonal Call Center Quality Analyst to monitor interactions, evaluate quality, and ensure compliance with standards. You will provide actionable feedback to agents and help drive process improvements.

The ideal candidate has 6 months to 1 year of QA experience in a BPO, strong analytical and communication skills, keen attention to detail, and a proactive mindset. Seasonal profiling may be required to fit project needs.

Qualifications

• 6 months to 1 year of experience as a Quality Analyst in a BPO setup.
• Strong analytical and communication skills.
• Keen attention to detail and ability to provide constructive feedback.
• Proactive mindset with a passion for excellence.
• Amenable to be profiled to a seasonal account.

Responsibilities

• Monitor and evaluate call center interactions to ensure quality and compliance
• Provide actionable feedback to agents for performance improvement
• Analyze trends and identify areas for process enhancement
• Collaborate with teams to implement quality initiatives that boost customer satisfaction

Skills

Analytical skills

Communication skills

Attention to detail

Feedback delivery

Proactive mindset

Job description

Join our seasonal account as a Call Center Quality Analyst!

Are you passionate about driving continuous improvement? We’re looking for a detail‑oriented Quality Analyst with at least 6 months of experience in a call center environment to help us elevate our service standards!

What You’ll Do:

• Monitor and evaluate call center interactions to ensure quality and compliance
• Provide actionable feedback to agents for performance improvement
• Analyze trends and identify areas for process enhancement
• Collaborate with teams to implement quality initiatives that boost customer satisfaction

What We’re Looking For:

• 6 months to 1 year of experience as a Quality Analyst in a BPO setup
• Strong analytical and communication skills
• Keen attention to detail and ability to provide constructive feedback
• Proactive mindset with a passion for excellence
• Amenable to be profiled to a seasonal account