QA Specialist

The Hird Corp.; Cebu City; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Competitive salary and benefits package

HMO on Day 1

Opportunities for professional growth and development

Collaborative and dynamic work environment

Job summary

A customer service firm in Cebu City is seeking a skilled Quality Analyst (Travel Sales Account) to monitor agent performance and ensure customer service excellence. The ideal candidate will have experience in quality monitoring and the ability to mentor agents. Benefits include competitive salary, HMO on Day 1, and opportunities for professional growth.

Qualifications

• Minimum 2-4 years overall experience with 1-2 years in quality monitoring in call centers.
• Ability to mentor agents and provide constructive feedback.
• Strong skills in planning and effective communication.

Responsibilities

• Monitor and enhance agent performance.
• Collaborate with clients to maintain operational quality.
• Participate in client-initiated teleconferences and meetings.

Skills

Mentorship

Quality monitoring

Effective communication

Planning and organization

Education

College graduate or completion of at least 2 years of college education

Job description

We are seeking a skilled Quality Analyst (Travel Sales Account) to join our team, ensuring the highest standards of customer service excellence. In this role, you will monitor and enhance agent performance, provide expert guidance, and collaborate with clients to maintain operational quality and efficiency.

Qualifications

• College graduate or completion of at least 2 years (4 semesters) of college education.
• 2 - 4 years of overall experience with 1-2 years experience in providing quality monitoring feedbacks in call center (sales domain)
• Has an ability to mentor agents and provide constructive feedback on monitored calls.
• Serve as a Subject Matter Specialist, offering expertise in operational processes.
• Participate in client-initiated teleconferences and meetings.
• Take ownership of issues and escalations, ensuring timely resolution.
• Have strong skills in planning, prioritizing, organizing, and communicating effectively with clients.

What We Offer

• Competitive salary and benefits package.
• HMO on Day 1
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.