Quality Analyst Supervisor

Virtual Staffing Solutions; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Virtual Staffing Solutions in Cebu City, Philippines, is seeking a Quality Supervisor to lead a team of Quality Analysts, drive audit alignment, and champion continuous process improvements. The role requires 1–2 years of relevant experience, strong QA methodologies, RCA skills, and proficiency with Excel-based analytics and QA dashboards.

This onsite, full-time position offers shifting schedules and an opportunity to collaborate with operations leadership to raise quality performance and client

Qualifications

• 1–2 years of experience as Quality Supervisor/QA Lead in a BPO/Contact Center.
• Strong QA methodologies and RCA expertise.
• Proficient in QA reporting, Excel pivot tables, and dashboards.
• Excellent communication and presentation skills.
• Willing to work onsite in Cebu City with shifting schedules.

Responsibilities

• Oversee and mentor a team of Quality Analysts to ensure audit alignment.
• Analyze quality data to identify root causes and drive improvements.
• Lead calibration sessions with internal and client teams.
• Prepare weekly and monthly Quality Performance reports for leadership.
• Coach operations in process enhancements.

Skills

QA methodologies

Root-cause analysis

Performance coaching

Data analysis

Tools

MS Excel

QA reporting tools

Dashboard tracking

Job description

1 - 2 Years

REGULAR

Job Description

Quality Supervisor (1 Position)

Work Setup: Onsite (Cebu City, Philippines)

Employment Type: Full-Time, Permanent

Position Overview

You will be responsible for driving overall quality performance, coaching Quality Analysts, analyzing audit data to identify trends, and partnering with operations leadership to implement effective process improvements.

Key Responsibilities

• Oversee and mentor a team of Quality Analysts to ensure consistent audit alignment and calibration.


• Analyze transactional quality performance data, identify root causes for defects, and develop actionable improvement plans.


• Facilitate regular internal and client calibration sessions to maintain standard evaluation scoring.


• Prepare and present weekly and monthly Quality Performance reports to leadership and key stakeholders.


• Conduct target coaching and support operational leadership in executing process enhancements.

Qualifications

• Experience: At least 1–2 years of experience as a Quality Supervisor, Quality Lead, or Senior QA Analyst in a BPO/Contact Center environment.


• Strong expertise in QA methodologies, root-cause analysis (RCA), and performance coaching.


• Proficiency with QA reporting tools, MS Excel (data analysis/pivot tables), and dashboard tracking.


• Excellent verbal and written communication skills with strong presentation abilities.


• Must be fully willing to work onsite in Cebu City on shifting schedules.

Job Snapshot

Updated Date

Sep 29 2026

Department

Quality

Location