Quality Analyst: Elevate Content Moderation QA

GearInc India Pvt. Ltd.; Manila; Hybrid; PHP 391,000 - 580,000; Full time

Job summary

GearInc India Pvt. Ltd. in Manila is seeking a Quality Analyst to safeguard and improve the quality of content moderation activities, including moderator performance evaluation and adherence to content policies.

The role requires a bachelor’s degree in a related field, fluent English at C1 level, and a strong background in QA and data analysis. You will coach teams, drive quality improvements, and maintain detailed QA records.

Qualifications

• Bachelor’s degree in a related field such as communications or quality assurance.
• Fluent in English with at least C1 level.
• Proven track record in QA or content moderation with process improvement.
• Strong analytical thinking and attention to detail.
• Excellent verbal and written communication skills.
• Experience with QA software and reporting tools.
• Knowledge of content standards for internet platforms.
• Ability to coach and provide constructive feedback.

Responsibilities

• Create and oversee a program for content moderation quality assurance.
• Develop methods to evaluate product quality via audits and sampling.
• Analyze moderators' behavior and performance metrics.
• Coach moderators to improve efficacy and provide constructive feedback.
• Track individual and team performance over time.
• Ensure moderation practices align with platform policies.
• Identify non-compliance in judgments and implement fixes.
• Support ongoing processes with feedback loops between QA and operations.
• Collaborate with team leads to resolve issues and apply corrective actions.
• Maintain thorough QA evaluation records and conclusions.

Skills

Critical thinking

Analytical thinking

Attention to detail

Verbal and written communication

Data analysis

Coaching

Team leadership

Quality assurance

Education

Bachelor's degree in communications / QA / related field

Tools

QA software

Job description

GearInc India Pvt. Ltd. in Manila is seeking a Quality Analyst to safeguard and improve the quality of content moderation activities, including moderator performance evaluation and adherence to content policies.

The role requires a bachelor’s degree in a related field, fluent English at C1 level, and a strong background in QA and data analysis. You will coach teams, drive quality improvements, and maintain detailed QA records.