Urgent Opportunity for Quality Analyst For US healthcare process

GearInc India Pvt. Ltd.; Manila; Hybrid; PHP 391,000 - 580,000; Full time

Job summary

GearInc India Pvt. Ltd. in Manila is seeking a Quality Analyst to safeguard and improve the quality of content moderation activities, including moderator performance evaluation and adherence to content policies.

The role requires a bachelor’s degree in a related field, fluent English at C1 level, and a strong background in QA and data analysis. You will coach teams, drive quality improvements, and maintain detailed QA records.

Qualifications

• Bachelor’s degree in a related field such as communications or quality assurance.
• Fluent in English with at least C1 level.
• Proven track record in QA or content moderation with process improvement.
• Strong analytical thinking and attention to detail.
• Excellent verbal and written communication skills.
• Experience with QA software and reporting tools.
• Knowledge of content standards for internet platforms.
• Ability to coach and provide constructive feedback.

Responsibilities

• Create and oversee a program for content moderation quality assurance.
• Develop methods to evaluate product quality via audits and sampling.
• Analyze moderators' behavior and performance metrics.
• Coach moderators to improve efficacy and provide constructive feedback.
• Track individual and team performance over time.
• Ensure moderation practices align with platform policies.
• Identify non-compliance in judgments and implement fixes.
• Support ongoing processes with feedback loops between QA and operations.
• Collaborate with team leads to resolve issues and apply corrective actions.
• Maintain thorough QA evaluation records and conclusions.

Skills

Critical thinking

Analytical thinking

Attention to detail

Verbal and written communication

Data analysis

Coaching

Team leadership

Quality assurance

Education

Bachelor's degree in communications / QA / related field

Tools

QA software

Job description

Urgent Opportunity for Quality Analyst For US healthcare process

Job Openings Urgent Opportunity for Quality Analyst For US healthcare process

About the job Urgent Opportunity for Quality Analyst For US healthcare process

Job Information: A crucial position charged with preserving and improving the caliber of content moderation activities inside an organization is the Quality Analyst (QA). It will include managing the moderator performance evaluation, making sure content restrictions are followed, and putting quality control measures in place.

Key Responsibilities:

• Create and oversee an effective program for content moderation quality assurance.
• Create and implement methods for evaluating the quality of products, such as audits and random sampling.
• Doing thorough analyses of their behavior, evaluate the performance of content moderators.
• To improve the moderators' efficacy, give them guidance and constructive criticism.
• Keep track of each person's and the team's performance.
• Ensure that content moderation practices adhere to specified platform and content policies.
• Find instances of non-compliance or consistency in moderation judgments and correct them.
• To support ongoes, create a feedback loop between the teams in operation and QA evaluations.
• Work together with the moderating team leaders to resolve problems that have been found and put corrective measures in place.
• Maintain thorough records of QA evaluations and conclusions.

Qualifications and Requirements:

• A bachelor's degree in a discipline (like communications, quality assurance, or a related one) that is applicable.
• Fluent in English. At least C1 level.
• A track record of success in quality assurance or content moderation roles emphasizing process improvement.
• High levels of critical and analytical thinking.
• Excellent ability to notice errors and pay attention to detail.
• Excellent verbal and written communication abilities.
• Proficiency with QA software and tools.
• Knowledge of the content standards and norms for internet platforms.
• The capacity to coach and deliver constructive criticism.
• Talents in data analysis and reporting.
• Team management experience is preferred.