Qualitative Interview Host — Tech Support & Ops

M3Usa; Philippines; Remote; PHP 1,053,000 - 1,755,000; Full time

Job summary

M3USA is seeking a Qualitative Interview Host to support the Market Research Project Management team with day-to-day call management for remote studies, ensuring projects finish on time and meet client expectations.

The role involves becoming the go-to person for technical platform issues, preparing respondents, facilitating interviews, supporting moderator and interpreter trainings, and collaborating with Product Owner and Engineering to resolve issues.

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• Multilingual in at least ONE of Polish, Thai and Asian languages.
• Experience supporting customers with Qualitative online platforms preferred.
• Strong written and verbal communication; excellent interpersonal skills.

Responsibilities

• Be a point of contact for technical platform issues for both internal and external users.
• Assess technical support level of user to provide appropriate support in a timely manner.
• Prepare respondents in advance to join their scheduled interviews on time.
• Facilitate start of scheduled interviews and provide troubleshooting support as needed.
• Support moderator and interpreter trainings prior to the start of the project.
• Triage and communicate issues to the QualStage Product Owner and Engineering team.
• Document technical issues and resolutions to support customers and improve internal processes.
• Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed.
• Operating hours between 03:00 - 20:00 EST

Skills

Communication skills

Team player

Problem-solving

Time management

Interpersonal skills

Education

Bachelor's degree or equivalent

Tools

Windows

macOS

Safari

Edge

Chrome

Firefox

Mobile devices

Job description

M3USA is seeking a Qualitative Interview Host to support the Market Research Project Management team with day-to-day call management for remote studies, ensuring projects finish on time and meet client expectations.

The role involves becoming the go-to person for technical platform issues, preparing respondents, facilitating interviews, supporting moderator and interpreter trainings, and collaborating with Product Owner and Engineering to resolve issues.