Qualitative Interview Host & Platform Support

M3 Wake Research; Manila; Remote; PHP 360,000 - 600,000; Full time

Job summary

M3 Wake Research in the Philippines is seeking a Qualitative Interview Host to support Market Research projects via QualStage, ensuring interviews start on time and run smoothly. You will troubleshoot platform issues, prepare respondents, and assist moderators and interpreters throughout the study lifecycle.

Ideal candidates have a bachelor’s degree or equivalent, strong written and verbal communication, and the ability to work well in a team across international teams.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• Multilingual in at least ONE of the following languages: Polish, Thai and Asian languages.

Responsibilities

• Be a point of contact for technical platform issues for both internal and external users.
• Assess technical support level of user to provide appropriate support in a timely manner.
• Prepare respondents in advance to join their scheduled interviews on time.
• Facilitate start of scheduled interviews and provide troubleshooting support as needed.
• Support moderator and interpreter trainings prior to the start of the project.
• Triage and communicate issues to the QualStage Product Owner and Engineering team.
• Document technical issues and resolutions to support customers and improve internal processes.
• Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed.

Skills

Multilingual Polish/Thai

Team player

Strong communication

Analytical skills

Problem-solving

Education

Bachelor’s degree or equivalent

Tools

QualStage

Windows

macOS

Web browsers

Job description

M3 Wake Research in the Philippines is seeking a Qualitative Interview Host to support Market Research projects via QualStage, ensuring interviews start on time and run smoothly. You will troubleshoot platform issues, prepare respondents, and assist moderators and interpreters throughout the study lifecycle.

Ideal candidates have a bachelor’s degree or equivalent, strong written and verbal communication, and the ability to work well in a team across international teams.