Multilingual Interview Host for QualStage — Remote

M3 Wake Research; Manila; A distancia; PHP 300.000 - 420.000; Jornada completa

Descripción de la vacante

M3 Wake Research is seeking a Qualitative Interview Host to support Market Research projects in handling day-to-day call management for online interviews. You will ensure respondents are prepared, assist with technical platform issues, and coordinate with the project team to meet timelines and client expectations.

Ideal candidates will be multilingual, have customer service experience, and be comfortable troubleshooting web-based qualitative platforms across Windows, macOS, and mobile devices.

Formación

• Bachelor’s degree or equivalent work experience preferred.
• Multilingual

Responsabilidades

• Be a point of contact for technical platform issues for both internal and external users.
• Assess technical support level of user to provide appropriate support in a timely manner.
• Prepare respondents in advance to join their scheduled interviews on time.
• Facilitate start of scheduled interviews and provide troubleshooting support as needed.
• Triage and communicate issues to the QualStage Product Owner and Engineering team.

Conocimientos

Multilingual

Customer service

Technical platform support

Platform troubleshooting

Educación

Bachelor’s degree or equivalent

Herramientas

QualStage platform

Descripción del empleo

M3 Wake Research is seeking a Qualitative Interview Host to support Market Research projects in handling day-to-day call management for online interviews. You will ensure respondents are prepared, assist with technical platform issues, and coordinate with the project team to meet timelines and client expectations.

Ideal candidates will be multilingual, have customer service experience, and be comfortable troubleshooting web-based qualitative platforms across Windows, macOS, and mobile devices.