QC Bridgetowne - Customer Experience Advisors - Oct 2026

VXI Global Solutions; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

VXI Global Solutions in the Philippines is seeking a customer-focused professional to join our busy contact center. You’ll engage with customers across telephone, email, chat and social media, providing timely, accurate information and solutions.

Responsibilities include documenting interactions, escalating issues per SOP, maintaining attendance, and upholding the highest standards of integrity and professionalism in every exchange.

Responsibilities

• Respond to customer inquiries via telephone, email, chat, social media and other mediums.
• Provide exceptional service to customers during each interaction.
• Address customer concerns and provide solutions.
• Escalate issues to management per SOP.
• Document each customer interaction according to SOP.
• Maintain an excellent on-time attendance record.
• Adhere to QA guidelines and SOPs.
• Act with integrity and professionalism in every interaction.

Job description

Job Description

It\'s fun to work in a company where people truly BELIEVE in what they are doing!

We\'re committed to bringing passion and customer focus to the business.

• Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

If you like wild growth and working with happy, enthusiastic over-achievers, you\'ll enjoy your career with us!