QA Team Lead — Flexible Schedule

EVERISE; Taguig; On-site; PHP 600,000 - 800,000; Full time

Job summary

Everise is seeking a Team Leader - Quality Assurance to supervise the QA team and drive quality initiatives within a call center environment. The role focuses on maintaining program standards, coordinating with client teams, and guiding CSRs to achieve excellence.

You will develop QA strategies, monitor performance, and mentor staff to ensure adherence to quality plans and client expectations. This hands-on leadership role requires strong communication and analytical skills.

Qualifications

• 3-5 years QA experience in a call center or BPO environment.
• High school diploma or equivalent required; some college preferred.
• Proficiency in Microsoft Office applications, especially Word, PowerPoint and Excel.
• Excellent oral and written communication skills, detail-oriented and analytical.
• Able to work independently and maintain a flexible schedule.

Responsibilities

• Oversee daily operations of the QA team and ensure quality standards are met.
• Collaborate with Training, Operations and Client teams to align CSRs with program quality expectations.
• Develop and implement strategies to improve CSR skills and performance.
• Monitor individual performance and recommend action plans for underperforming members.
• Provide guidance to new hires and oversee participation in meetings and calibrations.

Skills

QA experience

Leadership

Analytical skills

Communication skills

Independence

Flexible schedule

Dependability

Education

High school diploma or equivalent

Some college preferred

Tools

MS Word

PowerPoint

Excel

Job description

Everise is seeking a Team Leader - Quality Assurance to supervise the QA team and drive quality initiatives within a call center environment. The role focuses on maintaining program standards, coordinating with client teams, and guiding CSRs to achieve excellence.

You will develop QA strategies, monitor performance, and mentor staff to ensure adherence to quality plans and client expectations. This hands-on leadership role requires strong communication and analytical skills.