QA Team Leader for Private Markets

With Intelligence Ltd; Cebu City; Hybrid; PHP 391,000 - 446,000; Full time

Benefits offered by this job

Health benefits

Hybrid setup

Career progression

PH holidays

Job summary

With Intelligence Ltd in Cebu City, Philippines, seeks a QA Team Leader to oversee data quality and integrity across researchers. You will mentor analysts, drive process improvements, and ensure compliance with regulatory standards.

The role offers a hybrid setup with morning shifts, competitive compensation of Php35,000–Php40,000 monthly, comprehensive health benefits, and opportunities for career progression in a fast-paced data-driven environment.

Qualifications

• Significant supervisory or team-leader experience in a call centre or customer service environment.
• Proven track record of leading high-performing teams and delivering quality outcomes.
• Strong analytical and problem-solving abilities with data-driven mindset.
• Excellent written and verbal communication and stakeholder engagement.
• Familiarity with quality management frameworks and continuous improvement methodologies.

Responsibilities

• Lead and motivate a team of quality analysts to maintain high standards of service and process efficiency.
• Conduct performance reviews and provide constructive feedback to team members.
• Identify training needs and implement development programmes to upskill the team.
• Monitor key quality metrics and implement corrective actions to address performance issues.
• Collaborate with other departments to identify opportunities for process improvements.
• Provide detailed reporting and analysis to key stakeholders.
• Foster a positive, customer-centric culture within the team.

Skills

Leadership

Quality assurance

Analytical skills

Communication

Team management

Education

Degree in a relevant field

Job description

About the role

With Intelligence is a leading data and intelligence provider specializing in the asset management sector. We deliver high-quality insights and analytics, empowering clients to make informed investment decisions. We are looking for a highly motivated and detail-oriented QA Team Leader to oversee the accuracy, integrity, and consistency of data collected by our researchers. You will lead and mentor a team of data quality analysts, ensuring our data meets industry standards and regulatory requirements. This is a fantastic opportunity for an ambitious professional looking to grow into a leadership

position within a fast-paced, data-driven environment.

What you'll be doing

1. Lead and motivate a team of quality analysts to maintain high standards of service and process efficiency
2. Conduct regular performance reviews and provide constructive feedback to team members
3. Identify training needs and implement development programmes to upskill the team
4. Monitor key quality metrics and implement corrective actions to address any performance issues
5. Collaborate with other departments to identify opportunities for process improvements
6. Provide detailed reporting and analysis to key stakeholders
7. Foster a positive, customer-centric culture within the team

What we're looking for

1. Significant experience in a supervisory or team leader role within a call centre or customer service environment
2. Proven track record of leading and motivating high-performing teams
3. Strong analytical and problem-solving skills, with the ability to interpret data and identify areas for improvement
4. Excellent communication and interpersonal skills, with the ability to build rapport and provide effective feedback
5. Familiarity with quality management frameworks and continuous improvement methodologies
6. Degree or equivalent qualification in a relevant field

What we offer

1. Base Salary ranging from Php35,000 to Php40,000 per month based on your experience
2. Comprehensive health and wellness benefits
3. Supportive and collaborative work environment
4. Opportunities for career progression
5. Hybrid Set-Up and Morning Shift Schedule
6. Observes PH Holidays