QA Specialist

ThinkLogic Media Group; Cagayan de Oro; On-site; PHP 223,200 - 334,800; Full time

Job summary

ThinkLogic Media Group is looking for dedicated individuals for full-time roles in Cagayan de Oro City. Successful candidates will influence agents to deliver quality leads and ensure real-time validation of generated leads.

The ideal candidate should possess good communication skills and be able to maintain composure in stressful situations. This position requires collaboration with call center team leaders and preparing quality reports for management.

The working hours are from 8:30 AM to 5:30 PM, Monday to Friday.

Qualifications

• With or without BPO/call center experience.
• Ability to keep composure during stressful situations.

Responsibilities

• Able to influence agents to deliver quality leads.
• Responsible for ensuring all leads generated are validated on a realtime basis.
• Provides feedback to call center team leaders and managers.
• Prepares and analyzes internal and external quality reports.
• Working with staff to establish procedures and standards.
• Determining training needs and monitoring performance.
• Ensure QA processes are closely monitored.

Skills

Good Communication Skills

Job description

Location: 3rd Floor Stonestown Business Center, Mastersons Avenue, Cagayan de Oro City.

Hours: 8:30 AM - 5:30 PM.

Working Days: Monday to Friday; Fixed Rest Days: Saturday and Sunday.

Employment Type: Full-time.

Qualifications

• With or without BPO/call center experience.
• Has Good Communication Skills.

Duties and Responsibilities

• Able to influence agents to deliver quality leads.
• Strong organizational skills.
• Responsible for ensuring all leads generated are validated on a realtime basis.
• Answer Operations’ questions concerning QA guidelines and policies.
• Provides feedback to call center team leaders and managers.
• Prepares and analyzes internal and external quality reports for management staff review.
• Working with operating staff to establish procedures, standards, systems and procedures.
• Ability to maintain composure during stressful situations.
• Determining training needs.
• Monitoring performance.
• Ensure QA processes are closely monitored.