QA Manager

HRTX; Cebu City; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

HRTX is seeking a senior Quality Assurance Manager with extensive experience to lead QA functions and drive continuous improvement in a healthcare BPO environment. The role emphasizes applying Kaizen, Lean Six Sigma, and FMEA methodologies to elevate quality performance.

Candidates should have strong leadership experience, having managed a sizeable team (68 members) and demonstrated success in process improvements that boost overall quality outcomes.

Qualifications

• Minimum of 34 years of experience as a Quality Assurance Manager.
• Healthcare BPO background is a strong advantage.
• In-depth knowledge of Kaizen, Lean Six Sigma, FMEA and related tools.
• Experience leading a team of 68 members.
• Proven track record driving process improvements for quality.

Skills

Quality Assurance Management

Team Leadership

Lean Six Sigma

Kaizen

FMEA

Quality improvement methodologies

34+ years experience

Tools

Six Sigma Certification

Job description

• Minimum of 34 years of experience as a Quality Assurance Manager
• Background in a Healthcare BPO organization is a strong advantage
• In-depth knowledge of quality improvement methodologies such as Kaizen, Lean Six Sigma, FMEA, and other process enhancement tools
• Experience in managing a team of 68 team members
• Demonstrated success in driving process improvements to enhance quality performance

Preferred Qualifications:

• Six Sigma certification from a recognized institution
• Previous experience in the Revenue Cycle Management (RCM) industry