Quality Assurance Analyst (Ps)

Wipro; Philippines; On-site; PHP 335,000 - 614,000; Full time

Job summary

Wipro is seeking a Quality Assurance Analyst (PS) in Quezon City, Philippines. The role focuses on conducting audits to ensure quality compliance within the account and supporting the delivery of accurate quality metrics.

Responsibilities include planning and performing audits, identifying gaps, and communicating findings to clients and account leadership. The candidate should have 1–3 years of QA experience and a strong eye for process improvement.

Qualifications

• Audits for quality compliance conducted per plan.
• Conduct process quality audits as per procedures and guidelines.
• Prepare findings and share with client and account leadership on required cadence.

Responsibilities

• Perform quality audits per defined plan.
• Share findings with client and account leadership.

Skills

Quality (Ops)

Job description

Quality Assurance Analyst (PS)

Company : Wipro

Job Type : Full Time

Location : Quezon City, Philippines

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to conduct audits to ensure quality compliance within the account.

Do

• Conduct process quality audits as per plan
  • Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
  • For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
  • Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
  • Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
  • Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.

Deliver

No. Performance Parameter Measure 1. Audit Adherence to the calendar; audit targets Compliance % as per audit reports ÃÂâÃÂÃÂÃÂàzero misses 2. Process Compliance Case targets ÃÂâÃÂÃÂÃÂà2 hours/ week logged to be updated with the process

Mandatory Skills

Quality (Ops)

Experience

1-3 Years

About Wipro

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.