QA Analyst - Quality Performance & Process Improvement

International Business Machines Corporation; Naga; On-site; PHP 350,000 - 520,000; Full time

Job summary

International Business Machines Corporation is seeking a Quality Assurance Analyst to conduct quality reviews, monitor procedures, and ensure adherence to standards across operations in the Philippines. The role emphasizes rigorous QA practices, data-driven analysis, and timely reporting.

You will prepare performance analyses and QA reports, document workflows, coordinate with process leaders, support customer relationships, and assist or lead training to maintain accurate standard procedures,

Responsibilities

• Conducts quality review and assists in the monitoring and enforcement of proper procedures and protocols at all times.
• Prepares and presents performance analysis, QA reports, and/or other information on quality performance.
• Analyzes defects or improvement opportunities within the process and individual performance, and develop recommendations for corrective action.
• Documents workflows, changes, and procedures. Ensures full documentation of all data supporting the quality monitoring activities.
• Maintain close coordination with all operations leaders (Process Expert/TL/Manager), Process Trainer/s, and Process Owners to ensure the accurate and timely sharing of QA results and analysis.
• Assists in managing customer relationships both internal and external.
• Assists or leads training efforts to maintain consistent and accurate standard procedures.
• Any other tasks that may be assigned by the supervisor/manager.

Job description

International Business Machines Corporation is seeking a Quality Assurance Analyst to conduct quality reviews, monitor procedures, and ensure adherence to standards across operations in the Philippines. The role emphasizes rigorous QA practices, data-driven analysis, and timely reporting.

You will prepare performance analyses and QA reports, document workflows, coordinate with process leaders, support customer relationships, and assist or lead training to maintain accurate standard procedures,