QA Analyst – BPO/Contact Center Testing & Audits

Gratitude Philippines; Muntinlupa; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading quality assurance firm in the Philippines is seeking an experienced professional to design and implement testing strategies for software quality. The role demands a Bachelor's degree in Computer Science or related fields with 3-5 years of experience in quality assurance. Key responsibilities include conducting audits, collaborating with development teams, and analyzing billing processes. The ideal candidate should possess strong analytical and communication skills. Competitive benefits are offered including an equity incentive plan and annual company trips.

Qualifications

• 3-5 years of experience in software quality assurance.
• Strong analytical skills with attention to detail.
• Excellent communication skills to convey quality issues.

Responsibilities

• Design and implement testing strategies to ensure software quality.
• Conduct audits and evaluations of processes in the contact center environment.
• Collaborate with development teams to identify and resolve defects.
• Analyze billing processes to maintain compliance with industry standards.
• Prepare detailed documentation and reports based on testing results.

Skills

Quality assurance in BPO and contact center operations

Auditing processes knowledge

Analytical skills

Communication skills

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Job description

A leading quality assurance firm in the Philippines is seeking an experienced professional to design and implement testing strategies for software quality. The role demands a Bachelor's degree in Computer Science or related fields with 3-5 years of experience in quality assurance. Key responsibilities include conducting audits, collaborating with development teams, and analyzing billing processes. The ideal candidate should possess strong analytical and communication skills. Competitive benefits are offered including an equity incentive plan and annual company trips.