QA Analyst — Compliance & Process Improvement

Wyndham; Philippines; Hybrid; PHP 480,000 - 640,000; Full time

Job summary

Travel + Leisure Co. is hiring a Quality Assurance Analyst to monitor and improve the accuracy, integrity, and ethical conduct of operations within the Consumer Finance division.

You will assess customer interactions, transactions, and decision outcomes, providing data-driven insights to strengthen training, compliance, and performance. You will collaborate with leaders to safeguard against regulatory, financial, and reputational risk while contributing to continuous improvement across Lending,

Qualifications

• Experience in quality assurance or compliance monitoring in a regulated environment.
• Strong knowledge of consumer finance processes (lending, payments, collections).
• Familiarity with NCCP, AML/CTF, Privacy and related regulations is a plus.
• Proficiency with Microsoft Office (Excel, Word, Outlook); SharePoint and Teams; experience with QA systems or reporting tools is advantageous.
• Ability to translate data into actionable recommendations.

Responsibilities

• Conduct structured QA reviews of calls, emails, and transactions across lending and customer servicing.
• Assess adherence to policy, regulatory obligations, and internal credit policy.
• Prepare QA performance reports including pass rates, rework volumes, and root cause insights.
• Collaborate with leaders to close quality gaps and drive process improvements.

Skills

Attention to detail

Analytical thinking

Strong communication

Regulatory awareness

Independent work

Tools

Tableau

Power BI

SharePoint

QA systems

Job description

Travel + Leisure Co. is hiring a Quality Assurance Analyst to monitor and improve the accuracy, integrity, and ethical conduct of operations within the Consumer Finance division.

You will assess customer interactions, transactions, and decision outcomes, providing data-driven insights to strengthen training, compliance, and performance. You will collaborate with leaders to safeguard against regulatory, financial, and reputational risk while contributing to continuous improvement across Lending,