PT E-commerce & Customer Experience Specialist

Better Support; Makati; On-site; PHP 279,000 - 335,000; Part time

Job summary

Better Support in Makati, Philippines is seeking a part-time Customer Service Specialist to cover Saturday and Sunday night shifts with 16 hours per week, offering PHP 25,000–30,000 per month. The role uses Zendesk for live chat and email support and requires knowledge in architecture or interior design.

You will provide design-focused guidance, assist with weekend orders, and uphold high client satisfaction through thoughtful, prompt responses. Fluency in English is essential.

Qualifications

• Educational background or work experience in Architecture, Interior Design, or a closely related field (Required).
• Excellent communication skills in English.
• 2+ years of professional work experience (in design, customer support, retail, or a related industry).
• Strong attention to detail, problem-solving skills, and ability to work independently.
• Previous experience in e-commerce or customer support is a plus.

Responsibilities

• Manage incoming client inquiries via live chat and email using Zendesk, delivering warm, professional, and knowledgeable support.
• Provide spatial, aesthetic, and design-focused advice to assist clients with product selection and space transformation.
• Process weekend online orders efficiently to ensure accurate fulfillment and timely dispatch.
• Maintain high client satisfaction standards by resolving inquiries thoughtfully and promptly.

Skills

English communication

Customer service

Attention to detail

Problem-solving

Education

Architecture/Interior Design background

Tools

Zendesk

Job description

We are looking for a part-time Customer Service Specialist. The role requires 16 hours of work per week (Saturday and Sunday night shifts) with a generous monthly pay of PHP 25,000 – 30,000.

It’s a requirement that you have an educational or work experience within Architecture, Interior Design, or similar.

Key Responsibilities:

• Manage incoming client inquiries via live chat and email using Zendesk, delivering warm, professional, and knowledgeable support.
• Provide spatial, aesthetic, and design-focused advice to assist clients with product selection and space transformation.
• Process weekend online orders efficiently to ensure accurate fulfillment and timely dispatch.
• Maintain high client satisfaction standards by resolving inquiries thoughtfully and promptly.

Qualifications & Requirements:

• Educational background or work experience in Architecture, Interior Design, or a closely related field (Required).
• Excellent communication skills in English.
• 2+ years of professional work experience (in design, customer support, retail, or a related industry).
• Strong attention to detail, problem‑solving skills, and ability to work independently.
• Previous experience in e-commerce or customer support is a plus.