Project Manager (RPA)

Talkpush; Taguig; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Competitive Salary

HMO on day 1 + dependents

Group life insurance

PTO credits

Annual appraisal

Annual performance bonus

Job summary

Talkpush is seeking an Automation Manager to drive Lean Six Sigma initiatives and automation projects across global operations. You will lead process assessments, develop automation playbooks, and deliver measurable efficiency gains.

The role requires 7+ years in process excellence with exposure to shared services and US business units, plus strong stakeholder management and change leadership skills. Travel may be required.

Qualifications

• Education: Bachelor’s in IT or related field; Master’s preferred.
• 7+ years in Process Engineering, Operational Excellence, Automation or similar roles.
• Experience in shared service centers and US-based business units.

Responsibilities

• Lead or assist workstream projects using DMAIC framework.
• Measure, baseline, and analyze process performance for improvements.
• Document process flows using SIPOC or similar tools.
• Identify improvement opportunities including automation and cost savings.
• Develop implementation plans and automation playbooks.
• Drive value realization and cost savings from automation initiatives.

Skills

Lean Six Sigma

Stakeholder management

Leadership

Process improvement

Change management

Education

Bachelor’s degree in Information Technology or related field

Master’s degree

Black Belt certification

Tools

RPA tools

Process modeling

Statistical tools

Job description

Company Benefits

• Competitive Salary
• HMO on day 1 plus 1 dependent; Additional 1 HMO dependents upon regularization
• Group life insurance
• PTO Credits
• Annual Appraisal
• Annual Performance Bonus

Working Conditions

• Amenable to work in BGC, Taguig
• Willing to work in a hybrid work setup
• Willing to work in a midshift or nightshift schedule

SUMMARY

The Automation Manager is supporting Tenet’s strategic goals and improving Tenet’s business performance by leading Automation initiative & projects. Key activities include business process assessment and analysis, process flow mapping, improvement opportunity identification which may include process improvements or automation opportunities. The role will manage and implement Lean Six Sigma Projects and automation projects for the Global Business Center

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Using the DMAIC (Define Measure Analyze Improvement and Control) framework: lead or assist Workstream Operations team to identify opportunities for improvement, analyze and investigate root causes, identify improvement solutions and plan for improvement actions, implement and standardize improvement actions.
• Measure and baseline process performance
• Analyze current business processes and perform process assessments, if needed document process flow using SIPOC models or other applicable tools
• Analyze current business processes and perform process assessments, if needed document process flow using SIPOC models or other applicable tools
• Identify opportunities for improvement which may include but not limited to process improvement and optimization or process automation.
• Create Cost – benefit analysis / ROI analysis for potential improvement opportunities.
• Develop implementation plans for improvement projects and initiatives
• Create and implement playbook for automation.
• Develop framework and process for automation
• Develop Process automation solutions which may include but not limited to excel macros/ VB macros, MS Sharepoint or Team, Robotics Process Automation (RPA) solutions
• Drive the realization of Value / cost savings results and outcomes for continuous improvement and automation projects assigned

QUALIFICATIONS

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Information Technology or any relevant degree
• Minimum 4 years experience in software programming and Robotics Process Automation

KNOWLEDGE AND EXPERTISE

• Experience in a shared service center environment, with proven experience in Continuous Improvement, Automation, Lean six sigma.
• Demonstrated ability to manage stakeholder relationships across diverse geographies/locations and business units
• Demonstrated understanding of ethical behavior, exhibiting ability to ensure his own behavior and the behavior of others is consistent with company standards and values of the organization
• Fundamental knowledge of Continuous Improvement, Business Process Analysis and Process Automation practices
• Must have excellent communications, team working, leadership, and change orientation skills
• Willingness to travel.
• Have 7+ years of experience gained through increasingly responsible management positions within Process Engineering, Operational Excellence, Continuous Improvement and Automation. Experience working in a shared service organization serving US business units
• Master's Degree, Blackbelt certifications
• Bachelor’s or Masters in Business, Statistics, Math, Comp Sci, Economics, Physics, Engineering or related scientific disciplines
• Work experience of 3-4 years of relevant experience of leading and performing as a business excellence lead or advisor in BPO or service sector and 5-8 years of overall experience in any of the following - Insurance, Contact Center, Health Care, Pharma
• Experience in statistical tools, RPA and related projects in RPA, Project Management and Demonstrated strong understanding of Process modeling tools and concepts
• Certified Green Belt from a reputed organization (on par with ASQ, BMGI, ISI, etc.).
• Have 7+ years of experience gained through increasingly responsible management positions within Process Engineering, Operational Excellence, Continuous Improvement and Automation. Experience working in a shared service organization serving US business units
• Blackbelt certifications