Project Manager - Client Implementation (BPO Operations)

Carenet Health; Muntinlupa; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Carenet Health in Makati is seeking an experienced Project Manager - Client Implementation to lead onboarding and transition of U.S. healthcare client programs. You will coordinate cross-functional teams and drive projects from discovery through go-live.

The role requires strong stakeholder management, HIPAA/PHI compliance, and the ability to manage scope, schedule, and budget. Night shift aligns with US time zones; reporting to the Makati office.

Qualifications

• Bachelor’s degree in a related field.
• 3+ years in PM in BPO/shared services or similar.
• Experience onboarding or transitioning client programs.
• Experience leading cross-functional project teams.
• Strong stakeholder facilitation and executive communication.

Responsibilities

• Lead end-to-end implementation and transition projects for U.S. healthcare clients.
• Conduct discovery sessions to define scope, objectives, timelines and dependencies.
• Develop and manage project plans, roadmaps, RAID and status reports.
• Drive project execution to meet scope, schedule, budget and quality.

Skills

Project management

Cross-functional leadership

Stakeholder management

Problem solving

Communication

Change management

Leadership

Education

Bachelor's degree in Business, IT, Healthcare or PM

Tools

Microsoft Project

Smartsheet

MS Office (Excel/PowerPoint/Visio)

Job description

Lead High-Impact Healthcare Client Implementations!

At Carenet Health, we're looking for an experienced Project Manager - Client Implementation to lead the successful onboarding and transition of U.S. healthcare client programs into our organization.

Location: Makati Circuit

Work Schedule: Night Shift - Supports US Time Zones (EST, CST, PST)

In this role, you will serve as the single point of accountability for implementation projects, coordinating cross-functional teams across Operations, Clinical Operations, IT, HR, Training, Quality, Workforce Management, Finance, and Security. You'll drive projects from discovery through go-live, ensuring seamless transitions, compliance, operational readiness, and exceptional client experiences.

If you thrive in a fast-paced environment, enjoy solving complex operational challenges, and have a passion for delivering successful client implementations, we'd love to hear from you.

What Success Looks Like

Successful client onboarding and transition delivered within scope, schedule, budget, and quality standards, ensuring go-live readiness across all functions. This includes proactive risk management, HIPAA and PHI compliance, effective knowledge transfer and training, validated business continuity plans, and strong stakeholder communication to ensure a smooth and successful implementation.

Client Onboarding & Program Transition

• Lead end-to-end implementation and transition projects for U.S. healthcare clients.
• Conduct discovery sessions to define scope, objectives, success criteria, governance, timelines, and project dependencies.
• Develop and manage project plans, transition roadmaps, resource plans, status reports, RAID logs, decision logs, and executive updates.
• Drive project execution to ensure deliverables are completed on time, within scope, budget, and quality expectations.

Cross-Functional Leadership

• Coordinate operational and technology workstreams under a unified project governance framework.
• Partner with Operations, IT, Security, Telecommunications, Training, Quality Assurance, Workforce Management, HR, Finance, and client stakeholders.
• Facilitate stakeholder meetings, governance reviews, risk assessments, and executive presentations.

Risk, Compliance & Readiness Management

• Identify, document, mitigate, and elevate implementation risks, issues, assumptions, and dependencies.
• Ensure compliance with HIPAA requirements, PHI protection standards, client controls, and internal policies.
• Oversee business continuity, disaster recovery planning, and operational readiness activities.
• Govern knowledge transfer, training, validation, and go-live readiness programs.

Continuous Improvement

• Support solution design, client due diligence activities, and implementation planning during pre-sales engagements.
• Drive lessons learned initiatives and improve transition methodology, tools, governance processes, and implementation standards.

Required Qualifications

• Bachelor's degree in Business, Information Technology, Healthcare Management, Project Management, or a related field.
• Minimum of 3 years of project management experience in a BPO or shared services environment.
• At least 2 years of experience supporting client onboarding, implementation, or process transition initiatives.
• Experience managing cross-functional projects involving both operational and technology workstreams.
• Strong stakeholder management, facilitation, problem-solving, negotiation, and executive communication skills.
• Advanced proficiency in Microsoft Project or Smartsheet and Microsoft Office applications, including Excel, PowerPoint, and Visio.
• Demonstrated ability to lead change, manage multiple priorities, and perform effectively in a fast-paced environment.
• Willing to work night shift and report to our Makati Office

Why Join Carenet Health?

• Lead strategic healthcare implementation programs with leading U.S. healthcare clients.
• Work with cross-functional business and technology leaders.
• Drive meaningful outcomes that improve healthcare experiences for patients and members.
• Be part of a growing organization focused on innovation, operational excellence, and client success.
• Enjoy a collaborative hybrid work environment with opportunities for growth and professional development.