Project Manager - Business Improvements

AIPI Acquire Intelligence Philippines Inc.; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Acquire Intelligence Philippines Inc. is seeking a Project Manager – Business Improvements to drive efficiency across the Directed business. You will structure workflows, coordinate stakeholders and ensure timely delivery of multiple projects with budget discipline.

The role emphasizes cross-functional collaboration, post‑mortem learning, and data‑driven decision making to optimise processes and outcomes for Finance, Operations and related units globally.

Qualifications

• Previous experience Project management skills – briefing, scoping and scheduling projects effectively through engaging key stakeholders to gain a shared view of objectives.
• Cross-functional leadership – knows how to herd cats, push back, and keep everyone aligned.
• Data-driven & metrics-focused – understands KPIs, deadlines, budgets and impact measurement.
• Technical skills – Expert in Project Management tools; proficiency across Microsoft Suite.

Responsibilities

• Project Management & Execution Discipline: Drive execution from planning to post-mortem, chair weekly meetings and prioritise work.
• Cross-Functional Coordination: Aligns multiple departments and external partners to meet deadlines and quality goals.
• Process & Workflow Management: Document workflows, create briefs, sign off, own implementation, and drive SOPs.
• Reporting & Post-Mortem Reviews: Establish cadence, track performance, and conduct post-project reviews.

Skills

Project management

Cross-functional leadership

Data-driven

Attention to detail

Communication skills

MS Office

Tools

MS Project

Microsoft Office

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Project Manager – Business Improvements

Employing Entity: Directed Electronics Australia

Reporting to: GM – Finance

Team: Finance and Admin

Team size: 15

No. of Direct reports: 0

Key contacts / stakeholders

• Internal: GM Finance GM's & Head of functions Retail teams Customer Service Directed Technologies Team
• External: Software vendors Clients/Partners Customers Suppliers EDI Provider

Get to know the team

Our Finance and Admin team plays an essential role in leading all finance, admin and commercial process activities at the Directed Group. This team provides reporting and insights which often serves as a catalyst for new projects, and a single source of truth for multiple business units. Led by the CFO and the GM – Finance, the Finance and Admin team is mandated to enable efficiencies that supports stakeholders across Directed Group globally; driving engagement, and supporting managers and staff to achieve their strategic goals through finance related processes and planning.

Role objective and areas of focus

The primary objective of the Project Manager – Business Improvements is to drive efficiency and effectiveness across the whole Directed business, providing structure, clear workflows and execution discipline. The role will be an integral contributor to the company’s success; engaging with all relevant stakeholders across a project, maintaining close relationships with internal and external parties, and working cross functionally to provide support for the successful delivery of a variety of projects. The role will focus on the following areas:

• Project Management & Execution Discipline
• Cross Functional Coordination
• Process & Workflow management
• Reporting & Post-Mortem Reviews

Key responsibilities

• Project Management & Execution Discipline: Drive executional efficiency – from planning to post-mortem, ensures projects run like clockwork. Hold the team accountable – no slipping deadlines, no vague deliverables, no forgotten follow-ups. Chair weekly project meetings – tracks progress, resolves blockers, and drives momentum. Working with internal and external resources to ensure effective project prioritisation. Manage cross functional project stages and process requirements as necessary. Deliver projects on time and within budget, ensuring they are compliant with brand and legal guidelines.
• Cross-Functional Coordination: Bridges all departments ensuring alignment on key deliverables. Works closely with external suppliers and internal resources to maintain deadlines and quality control. Ensures all projects fit within business strategy – nothing gets done unless it fits into the bigger picture.
• Process & Workflow Management: Documents existing workflows, enabling confirmation that all current activities are covered. Creates and gains project team sign off for proposed workflow. Creates project brief and gains final project approval. Owns the project implementation, ensures priorities are clear and tasks are tracked systematically. Implements and manages project management tools. Drives pre-read culture – no meeting happens without a clear agenda and pre-reads. Implementation, SOP's and Training Co-ordinates and completes all UAT testing. Co-ordinates go live activities. Monitors all activities post go live, identifying and fixing issues in real time. Creates SOP's for teams involved in new processes. Conducts and arranges all training required to support new processes.
• Reporting & Post-Mortem Reviews: Owns reporting cadence, tracks project performance, resource utilisation, and timelines. Conducts post-mortems for every major project, identifying successes, failures, and areas for improvement.

How success is defined

Success in the Project Manager – Business Improvements role will be defined by the following: The accurate scoping and definition for each project including the requirements, critical path, and key stakeholders. Following, constantly developing, but structured project management process. Successful delivery of projects on time and within-budget. Effectively learning from and improving project delivery through post-mortem reviews. Driving stakeholder engagement and cross-functional team collaboration for project delivery.

The role in action

A typical day Consulting with respective managers and teams to understand business improvement projects that are to be scoped, prioritised or progressed. Review the project pipeline, update project statuses, and address urgent action items. Conduct daily check-ins with key stakeholders across relevant functions to ensure alignment on deliverables, building and nurturing genuine working relationships. Manage and update project management tools, tracking progress and flagging bottlenecks. Troubleshoot executional roadblocks, adjusting timelines or resources as needed. Re-align work priorities as required. Complete all self assigned work as quickly as possible. Complete UAT and go live testing and monitoring.

A typical week Chair the weekly project updates, ensuring next steps are clear. Coordinate with external vendors, software providers, and internal stakeholders to keep projects on track. Complete and review project briefs and ensure proper documentation for upcoming initiatives. Track progress of active projects and gather initial insights for reporting. Provide project updates to the GM Finance and relevant ELT members. Connect with teams impacted by change for feedback and learning opportunities. Complete UAT and go live testing and monitoring.

A typical month Oversee the execution of key business improvement initiatives, ensuring deadlines and budgets are met. Optimise workflow processes based on team feedback and project learnings. Conduct post-mortems for completed projects, identifying wins and areas for improvement. Coordinate UAT testing, go-live activities, and training for new processes. Align with Finance, Operations, and other business units on upcoming projects and strategic priorities.

Growth opportunities

Growth opportunities for a Project Manager – Business Improvements will vary based on the individuals' strengths and interests. Career pathways can include roles such as: PMO Senior Project Manager

Skills, interest and experience required to succeed

• Previous experience Project management skills – briefing, scoping and scheduling projects effectively through engaging key stakeholders to gain a shared view of objectives. Successfully leading projects to completion on time and within budget, working with multiple cross functional teams both internal and external e.g. sales, studio and creative teams, marketing managers, retail partners and channels, events teams etc.
• Cross-functional leadership – knows how to herd cats, push back, and keep everyone aligned.
• Data-driven & metrics-focused – understands marketing KPIs, deadlines, budgets, and impact measurement. Creating documentation that very simply highlights the issues, values, and benefits.
• Technical skills Expert in Project Management tools. Expertise across the Microsoft suite of products.
• Behaviours Highly organised and process driven, developing and implementing timelines, structure and checklists. Unyielding and relentless in the delivery of effective outcomes, holding people accountable. Attention to detail. Outstanding communication and interpersonal skills. Being meticulously planned and organised; able to communicate ideas and needs clearly. A 'customer first' mentality to drive value for your customer. Hands on.

Motivation and interests

Positively influencing stakeholders for decision making. Delivering projects that excite and 'wow' key stakeholders. An interest in collaborating with cross functional internal and external teams.

Join the A-Team and experience the A-Life!

About Acquire Intelligence

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back‑office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We’re an entrepreneurial business that is highly experienced in working with our partners to solve real‑life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in‑house teams may be typically challenged with the business processes of “big business.” We have ClassA offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work‑from‑Home environments, where client‑permitted. We’re recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we’re looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

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