Project Coordinator

Schneider Electric Corp; Cavite City; On-site; PHP 446,000 - 725,000; Full time

Job summary

Schneider Electric is seeking an Order Management/Customer Service professional to manage end-to-end order processes, assist sales teams, and coordinate with project teams in Cavite. The role involves handling pre- and post-sales queries, stock levels, and delivery coordination to ensure timely on-site dates and high customer satisfaction.

You will liaise with Sales, Logistics, and Project teams, resolve PO discrepancies, and monitor orders from entry to invoicing.

Qualifications

• Bachelor’s/College Degree in any field
• 3 to 5 years relevant experience – General Customer Service includes post-sale and/or non technical customer service.
• 1-2 years relevant experience handling project coordination for multiple stakeholders.

Responsibilities

• Manage Customer and Sales requests for Commercial, Logistics, Technical and Service support; Enter and administrate orders.
• Support Customers and the Sales team with order processing, stock levels, credit information, logistics and basic product information; detect opportunities to serve the customer and perform outbound sales.
• Process order from Purchase Order database, order entry acknowledgment, order status review, shipment pre-alert, fulfillment and delivery.
• Liaise with sales, Project Team, and customers to resolve PO price discrepancies and unbooked Project Orders.
• Proactively manage delivery dates to optimize supply and delivery to customer.
• Generate daily Open Orders report and monitor aging of staged inventory in DC.

Job description

Manage Customer and Sales requests for Commercial, Logistics, Technical and Service support. – Enter and administrate orders

Support Customers and the Sales team with order processing, general pre-sales & post-sales queries, stock levels, credit information, logistics and basic product information with the objective of continuous improvement and maximizing customer's satisfaction. Detect all opportunities to serve the customer while addressing customer support requests and perform outbound sales activities.

Duties and Responsibilities

• Responsible for Order-to-Invocing for CTO and Project Accounting Orders. Process the order from Purchase Order database, order entry acknowledgment, order status review shipment pre-alert, fulfillment and delivery.
• Liaise with sales, Project Team, and customers to resolve PO price discrepancy and unbooked Project Orders.
• Manages backorder and date management of Project Orders
• Serves as primary focal point for Projects Team and Customer. Analyses, filters and advocates customer’s requirements and concerns.
• Proactively manage Request Delivery Dates to optimize supply and delivery to customer
• Chair weekly conference call with country sales or distributors on order review.
• Liaise with Supply Chain Planning and factory on supply status and PDU configurations, follow up closely on delivery schedule to ensure full solutions delivered on time as per promised on site date.
• Liaise with local entity Logistics pertaining to in transit / shipment & order details.
• Monitor each Peroject closely and on-top of progressing status.
• Anticipate problems and provide early warnings.
• Generates Reports for customers on the status of Open Orders and report to estimate inventory and revenue landing for each country.
• Generated Project Tracker for Project Management Team to estimate Project Closure and invoicing
• Proactively Monitor completion of project start-up, release invoicing hold to close the order and trigger invoicing.
• Comply with company policies & procedures and audit requirements.
• Comply and maintain On Time Delivery & OM key performance metrics at all times.
• Generate daily Open Orders Report.
• Monitor aging of staged inventory in DC.
• Coordinate with forwarders for collection arrangement and pre-booking of vessel.
• Support customer’s order-to-delivery and logistics coordination.
• Focal contact to customers on OM and Logistics issue and requests.
• Process stock rotations and CMA requests.
• Guide Fulfillment Coordinators and Order entry personnel for process related or point of contact related questions.
• Perform RCA for issues and concerns arising relating to the order and case handling process
• Other adhoc tasks relating or Order Management Process.

Education

• Bachelor’s/College Degree in any field
• Working Experience:
• 3 to 5 years relevant experience – General Customer Service includes post-sale and/or non technical customer service.
• 1-2 years relevant experience handling project coordination for multiple stakeholders. Proven track record of projects handled and completed.

Business Understanding

• Strong verbal and written communication skills with the ability to work independently and handle multiple tasks at the same time.
• Flexible and willing to work additional hours during high peak volume times during each quarter.
• Able to deal with stressful situations & multiple conflicting priorities and strong ability to multitask and work in fast paced, constantly changing environment. Able to work well with people.
• Organization and problem-solving skills with attention to details is highly desired.

Others (e.g. language skills, technical skills)

• Applicants must be willing to work in Cavite.
• Familiar with computers and related software.
• Fluent in English, both verbal and written, is required.
• Intermediate user of Microsoft Excel

What's in it for me?

• Join a team dedicated to quality, collaboration, and customer excellence
• Gain valuable cross-functional experience and visibility across the organization
• Access professional development opportunities that support your career growth
• Make a meaningful impact on customer satisfaction and business success every day

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.