Associate, Commercial Customer Care

Schneider Electric; Cavite City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Schneider Electric Philippines is seeking a dedicated Customer Care professional to manage inquiries, orders, and service requests across multiple channels. You will partner with front office, line of business, and plant teams to resolve issues efficiently and proactively, while ensuring accuracy in pricing, orders, and contracts.

You will maintain detailed records and look for opportunities to enhance customer satisfaction and service delivery, contributing to a high-quality customer experience

Qualifications

• Process requests received through BFO, mySchneider, EDI, SAP and other portals.

Responsibilities

• Manage customer inquiries, orders, and service requests across multiple communication channels with professionalism
• Partner with front office, line of business, and plant teams to resolve issues efficiently and proactively
• Support order management, pricing, and contract coordination while ensuring accuracy and timeliness
• Maintain detailed records and identify opportunities to improve customer satisfaction and service delivery

Skills

Customer orientation

Customer service

Active listening

Collaboration

Problem solving

Customer experience improvement

Data science

Critical thinking

Job description

What will you do?

• Manage customer inquiries, orders, and service requests across multiple communication channels with professionalism
• Partner with front office, line of business, and plant teams to resolve issues efficiently and proactively
• Support order management, pricing, and contract coordination while ensuring accuracy and timeliness
• Maintain detailed records and identify opportunities to improve customer satisfaction and service delivery

What are the key skills we are looking for?

• Customer orientation — intermediate level; anticipating needs and delivering solutions that exceed expectations
• Customer service — developing level; responding to inquiries with professionalism and empathy
• Active listening — developing level; understanding customer concerns to provide accurate resolutions
• Collaboration — developing level; partnering across teams to address complex customer needs
• Problem solving — developing level; diagnosing issues and implementing effective solutions quickly
• Customer experience improvement — developing level; spotting trends and recommending service enhancements
• Data science — developing level; using data insights to inform decisions and improve outcomes
• Critical thinking — foundational level; analyzing situations to determine the best course of action

What qualifications will make you successful?

• Process requests received thru BFO, mySchneider, EDI, SAP and other portals.
• Requests may include pricing and availability, order booking, modifications, returns, credits, and delivery complaints.
• Requests will come through email, web or portal sources.
• Ensure case resolution thru monitoring of open and pending items.
• Handle customer requests efficiently and accurately to retain a positive customer experience.
• Demonstrate an open attitude towards process improvements and changes.
• Provide improvement recommendations to enhance the customer experience by practicing speak up culture.
• Engage various teams across Pacific and the Philippines and collaborate effectively for better outcomes.
• Other tasks which the managers may assign from time to time.

What's in it for me?

• A collaborative team environment where your contributions directly impact customer loyalty
• Opportunities for professional development and career growth within a dynamic organization
• Exposure to cross-functional operations and diverse business challenges
• A role where every day brings new opportunities to solve problems and make a difference

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Achieve incremental growth in your career by joining a dynamic team dedicated to improving customer experience.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.