Program Director

Dencom Consultancy and Manpower Services; Pampanga; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Paid Holidays

Open Workspace

Job summary

A leading consultancy firm in Pampanga is seeking a Client & Team Operations Lead to drive impact by fostering strong client and team relationships. The candidate will manage communications with clients and business partners, ensuring alignment of goals. Additionally, they will engage their team in achieving goals and improving key success metrics such as forecasting accuracy and client satisfaction. This role includes opportunities for commission and performance bonuses, along with government-mandated benefits.

Qualifications

• Manage communications with clients and business partners, ensuring alignment of goals and needs.
• Engage and support your team by conveying client priorities and keeping projects on track.
• Improve key success metrics such as forecasting accuracy, revenue and margin targets, and client/employee satisfaction.

Responsibilities

• Manage communications with clients and business partners, ensuring alignment of goals and needs.
• Engage and support your team by conveying client priorities and keeping projects on track.
• Improve key success metrics, including forecasting accuracy, revenue and margin targets, client and employee satisfaction scores, call volume projections, and contractual goals.

Job description

Job Description – Client & Team Operations Lead

Reporting to the Senior Vice President, Global Operational Excellence, you will drive impact by fostering strong client and team relationships. You’ll motivate your team to resolve issues, achieve goals, and advance their careers.

Key Responsibilities

• Manage communications with clients and business partners, ensuring alignment of goals and needs.
• Engage and support your team by conveying client priorities and keeping projects on track.
• Improve key success metrics, including forecasting accuracy, revenue and margin targets, client and employee satisfaction scores, call volume projections, and contractual goals.

Other Information

Employee Recognition and Rewards: Commission, Performance Bonus

Government Mandated Benefits: Paid Holidays

Open Workspace

Job Description – Client & Team Operations Lead

Note: Read More

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