Program Case Analyst (anticipatory)

Embassy of Canada; Makati; On-site; PHP 684,000 - 836,000; Full time

Job summary

Embassy of Canada seeks a Program Case Analyst for the Immigration program, handling risk analysis, stakeholder engagement, and service delivery. The role requires strong analytical judgment and proficiency with MS Office and data tools, operating in a dynamic environment under LES terms in the Philippines.

Qualified candidates will have a Bachelor’s degree (or equivalent), advanced English proficiency, and at least two years of relevant experience, with opportunities to work on risk

Qualifications

• Bachelor’s Degree or Undergraduate diploma from a recognized institution.
• Advanced English proficiency (reading, writing, speaking).
• Minimum 2 years of relevant work experience in risk analysis, stakeholder engagement, or immigration service delivery.

Responsibilities

• Analyze complex documents and data to identify trends, anomalies, and risks; prepare recommendations.
• Draft analytical reports and risk assessments to support program integrity objectives.
• Engage with stakeholders to gather information for risk analysis.
• Apply basic data tools (VBA, Power Query, Power BI) to support reporting and workload management.

Skills

Advanced English

Analytical thinking

Stakeholder engagement

MS Office

Problem solving

Education

Bachelor's degree or undergraduate diploma

Tools

VBA

Power BI

Power Query

Job description

Program Case Analyst (anticipatory)

Salary: PHP 760,442 per annum plus bonuses and benefits, non- negotiable

Contract Type: Indeterminate/Term/Temporary (full-time)

Term Details: This is a Locally Engaged Staff position, subject to the Terms and Conditions of Employment for LES in the Philippines

Job Function: administrative

Classification: LE-A3

Location: Embassy of Canada to the Philippines

Number of Vacancies: 1

Closing date: 19 October 2026, 23:59 Philippine Standard Time

SUMMARY OF DUTIES: The mission is seeking to fill a Program Case Analyst position for the Immigration program as well as various administrative positions that may arise following this selection process. For Immigration, Refugees and Citizenship Canada, the successful candidate will support the delivery of the program by applying strong analytical judgment and a thorough understanding of established guidelines, conducting research and analysis to support risk assessment, stakeholder engagement, or service delivery, and demonstrating initiative in organizing work, managing resources, and resolving complex problems. Working in a dynamic and fast-paced environment, the successful candidate will, under the supervision of an officer, be tasked with a variety of duties within one of the following streams:

Risk and Program integrity

• Analyze complex documents and data from individual cases and data sets to identify trends, anomalies, and fraud patterns, and prepare recommendations accordingly

• Prepare analytical and risk assessment reports to support program integrity objectives

• Engage with stakeholders as required to gather or validate information relevant to risk analysis

• Contribute to risk intelligence functions, including managing relationships with information sources, to help calibrate the mission's advanced analytics and risk assessment/workload tools

Migration Diplomacy and Stakeholder Engagement

• Engage with external partners and stakeholders in support of Canada's migration objectives and core program needs

• Gather and synthesize relevant information, including through stakeholder relationships, to support program priorities

• Draft reports, briefing notes, and other analytical products to support decision-making and strategic planning

• Draft social media content and contribute to strategic planning for social media and broader stakeholder engagement

• Plan, coordinate, and support outreach events and Engagement activities related to migration

Service Delivery and Caseload Management

• Review caseloads and inventories to identify trends, pressures, and emerging operational risks

• Provide recommendations to the Unit Manager on inventory management strategy and workload calibration

• Demonstrate sound judgment in analyzing all lines of business and flag complex or high-profile cases to the supervisor. Provide defensible, reasonable, and transparent recommendations grounded in principles of administrative law, including procedural fairness

• Apply basic-level coding or technical tools (such as VBA or Power Query or Power BI) to support caseload management and reporting

AREA OF SELECTION: This selection process is open to all applicants, who are residing and legally authorized to work in Philippines, including Embassy employees, Canada-based staff spouses and their dependent children of at least 16 years, who meet all the essential qualifications and whose applications are received by the closing date. The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, date of birth, sexual orientation, disability or other factors. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

ESSENTIAL QUALIFICATIONS: All essential qualifications will be assessed. Methods of assessments and screening of candidates may include but are not limited to: verification of credentials, resume and letters of presentation; interviews, exams and practical tests; presentations or other types of assessments.

Education - this position requires a Bachelor’s Degree or Undergraduate diploma from a legally recognized Post Secondary Institution (at least 3 years of study). Candidates will be required to provide proof of their education.

Language - the following language and proficiency level is required for this job: an advanced proficiency level (reading, writing, comprehension, and speaking) in English. Candidates will be formally assessed or requested to provide proof of certification on this level.

Experience - to perform the duties relevant to this job, the following are required:

1) A minimum of 2 years' recent* and relevant work experience in one or more of the following areas:

• Risk analysis, fraud detection, and program integrity

• Stakeholder engagement or partnership/diplomacy functions

• Immigration service delivery, including reviewing applications for pre-assessment, caseload or inventory management, developing tools to support inventory management; or

• Data analytics and use of technical tools (such as VBA, Power Query, or Power BI) to support operational reporting

2) Experience using standard office software such as MS Office (Outlook, OneNote, Word, and Excel). *Recent experience is defined as within the last 5 years.

• Technical Knowledge (computer applications and tools, including MS Office) - Ability to develop analytical reports, dashboards, and technical tools to support caseload, inventory, or program reporting

• Research - Ability to conduct environmental and media scans to identify emerging issues, trends, or risks relevant to Canada's interests.

• Thinking Things Through - Ability to analyze and interpret information and data from multiple sources to assess fraud, program integrity and operational risks

• Strategic Thinking and Decision Making - Ability to provide evidence-based, defensible recommendations to support operational decision-making, program delivery, and inventory or workload planning

• Organizational and Coordination

• Focus on Quality and Detail

• Initiative and Action Oriented

• Written Communications - Write summaries, reports and analysis

• Oral Interaction - Ability to attend professional meetings, small presentations and representation

• Networking and Alliance Building - Ability to establish and maintain collaborative relationships with internal and external stakeholders, including partners and government representatives, to support program delivery and migration diplomacy objectives.

• Working with Others and Horizontal Leadership

• Innovation and Change Management

• Resilience and Adaptability

• Judgment and Discretion

ASSET QUALIFICATIONS - Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications:

• Master's degree (or equivalent) from a recognized institution

• Fluency in French (spoken, written, comprehension)

• Fluency in Filipino (spoken, written, comprehension)

• Experience working on Canadian immigration applications

• Experience using the Global Case Management System (GCMS)

• Experience designing and developing tools, dashboards, and databases using Microsoft 365 applications, including Power Query, Power BI, Power Automate, and Power Apps

• Experience developing or modifying solutions using programming or data-query language

• Experience using technical and presentation skills, including Canva or similar to develop professional visual and presentation materials

OPERATIONAL REQUIREMENTS - Operational requirements will be assessed on a "meet/does not meet" basis and can be used to determine right fit of a candidate for the position:

• Hours of Work:Normal hours of work of work for this position are in accordance with Locally-Engaged Staff regulations of 37.5 hours per week.

• Overtime: Willingness to work overtime on short notice.

• Travel:This position may require limited occasional travel domestically and-or internationally.

CONDITIONS OF EMPLOYMENT: Conditions of employment must be met or complied with before being appointed to a particular position. They are to be maintained throughout the employment period:

• Valid work authorization:Ability to obtain and hold a valid work authorization covering the entire employment period

• Security screening:Obtain and maintain a Reliability Status security clearance which includes a criminal and credit background check from the Government of Canada

• Must be a resident of the Philippines at time of hire

IMPORTANT NOTES - Carefully review the following:

Please note that the Embassy of Canada to the Philippines does not sponsor work authorizations directly or indirectly.

Only applications submitted in one of the official languages of Canada will be accepted (English or French).

Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.

Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.

Reference checks may be sought for candidates.

Please note that the Embassy of Canada to the Philippines does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.

Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated (during any phase of the evaluation process, please contact us at••••@international.gc.ca to request specialized accommodation(a modification made to the standard assessment conditions, allowing individuals with disabilities to demonstrate their abilities on an assessment by removing barriers related to their specific needs). All information received in relation to accommodation will be kept confidential.

The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the Embassy of Canada to the Philippines,which might arise following the completion of this selection process.

For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.

The Government of Canada hasestablisheda multiple step salary scale as well as Terms and Conditions tailored to each country’s locallaborenvironment.The Government of Canadadoes notnegotiatesalaries. Competitive benefits in line with local practicesfor each countryare also provided in the gross compensation package.