Program and Project Management Specialist
About the job Program and Project Management Specialist
Overall Purpose:
The Implementation Project Manager will be responsible forcoordinating, monitoring and tracking projects through all stages of theproject management process; from initiation to, planning, execution, controland closure.
Responsibilities:
- Effectively co-lead andco-manage Manila-based Implementation PM across Credit Services by using a definedproject management system and process improvement techniques
- Execute the charter and scopeof responsibilities of the Implementation Project Manager and regularlycommunicate charter, scope, process, and deliverables to the organization
- Effectively lead or participatein the recruitment, hiring, and onboarding of Global Projects team members
- Conduct regular 1:1s withManila-based Implementation PM to discuss challenges, successes, opportunities,and progress to deliverables, and ensure consistent feedback loops are presentand utilized to encourage superior performance; then coordinate with GlobalProjects Lead
- Conducts regular team meetingsto update team members on best practices and continuing expectations
- Requires understanding of thestrategic direction set by senior management when establishing near-term goals
- Requires analysis and solvingof complex problems and typically creates new solutions, leveraging and, whereneeded, adapting existing methods and procedures
- Complete and perform all dutiesof an Implementation PM
- Enhance client relations byworking closely with credit managers to ensure that two-way communicationsbetween the organization and project related teams occur within an appropriatecadence
- Requires minimal guidance when determiningmethods and procedures on new assignments and some latitude in decision-making
Skills and Qualifications:
- Bachelor’s degree or applicablework experience
- 4-5 years experience in CreditServices, continuous improvement, and/or team management, or combination ofapplicable experience in project management; managing large-scale,multi-department/cross-functional projects
- Expertise in Microsoft Office(Excel, Word, PowerPoint and Visio), Microsoft Project is highly desired
- SharePoint experience a must
- PMP/Agile Certification,strongly preferred; LEAN Certification is an advantage
- Experience in using dataanalytics systems and applications is a plus (i.e. PowerBI)
- Client Relationship Management
- Strong and dynamic teamleadership; building and leading effective project teams
- Exceptional organization,collaboration and time management skills
- Excellent in strategic planningand establishing business, client and team goals and ensuring successful goalachievement
- Demonstrated critical thinkingand problem-solving skills, focus on eliminating the root cause of issues
- Excellent verbal/writteninterpersonal communication skills including tailoring messages strategicallyto technical and non-technical staff, management, leadership and executiveaudiences
- Ability to make solid judgmentcalls
- Ability to identify bothsuccessful and unsuccessful project elements and establish best practices forproject execution