Professional Services Specialist - Italian Speaking (Manila)

Fresha; Manila; On-site; PHP 30,000 - 40,000; Full time

Job summary

Fresha is looking for an Italian Speaking Customer Onboarding Specialist in Manila. This role focuses on ensuring an efficient onboarding process for partners, working closely with the Professional Services Team.

The ideal candidate should possess strong communication skills in English and be comfortable managing expectations while guiding partners on the Fresha platform. Previous experience in the beauty and wellness sector is a plus. Join us to contribute to an inclusive environment where all backgrounds are welcomed.

Qualifications

• Ability to manage partner expectations effectively.
• Experience in project coordination highly desired.
• Ability to identify problems and propose solutions.

Responsibilities

• Communicate the onboarding process and set project expectations.
• Guide partners on the Fresha platform to encourage adoption.
• Maintain accurate onboarding timelines and records.

Skills

Excellent communication skills in English

Experience in data cleaning

Organizational skills

Analytical skills

Tools

Excel

HubSpot

Job description

About Fresha

Fresha is a global AI‑powered operating system for the beauty, wellness and self‑care industry, connecting and powering all business types across the sector.

Role Overview

Italian Speaking - Customer Onboarding Specialist

This role reports to the Professional Services Team Lead and works closely with the Business Development and Account Management Teams to ensure a quality and efficient build and accuracy of data migrated for all partners using Fresha’s ecosystem through inbound and outbound channels.

Key Accountabilities

• Confidently communicate the onboarding process and set expectations of the project plan.
• Guide and train partners on the Fresha platform to encourage platform adoption.
• Provide quality assurance and pay attention to detail during onboarding.
• Maintain an average onboarding lead time of 7 business days per specialist.
• Track project timelines, task progression, and record correspondence.

Partner Onboarding

• Lead the partner onboarding journey; manage potential risks and handle objections.
• Understand partner business requirements and challenges that Fresha will solve.
• Be curious about the beauty & wellness industry and familiar with their business operations.
• Scope competitor software, document processes, and continuously improve.
• Guide, educate, and provide product training for a seamless partner handover experience.
• Create and share training materials such as videos, meeting notes and help‑centre articles.
• Ensure partners actively use the system and its payment/add‑on features.
• Create clear tasks using HubSpot and leverage Loom recordings for instructions.
• Manipulate and clean data sheets; use CSV migration tools to import data in bulk.
• Assist partners in getting the best possible onboarding experience.

Additional Ad‑Hoc

• Ensure accurate use of HubSpot to reflect partner progress in the onboarding pipeline.
• Support partners through banking and KYC verification processes while staying compliant.
• Proactively identify opportunities to improve features, internal processes, and partner experience.
• Collaborate with teams across multiple time zones and work in markets with different languages.
• Report issues to the support team to resolve product or migration tool problems.
• Assisting with ad‑hoc product questions and partner data migration requests; cover other team members and partner projects.

Skills, Experience & Qualifications Required

• Commercially minded with an understanding of critical partner onboarding needs.
• Ability to manage partner expectations from the start.
• Exceptional organisational and time‑management skills.
• Excellent oral and written communication skills in English.
• Proficient in Excel; experience with data cleaning is an asset.
• Project coordination experience or certification highly desired.
• Experience in the beauty & wellness sector or in a previous start‑up/scale‑up tech company is an asset.
• Ability to identify problems and opportunities and propose or implement solutions.
• Strong analytical and troubleshooting skills.
• Capability to influence others through effective communication and negotiation.
• Flexible and comfortable working in a fast‑paced, changing environment.
• Creative thinking and problem‑solving mindset.
• Team player who is willing to roll up sleeves and assist the team when required.
• Self‑starter with a highly proactive approach.

Inclusive Workforce

At Fresha, we create a culture where individuals of all backgrounds feel comfortable. Everyone who applies will receive fair consideration for employment. We do not discriminate based on any legally protected characteristic. If you have accessibility requirements for the interview process or once you join, please let us know so we can support you.