Production Scheduler (FFCPSR)

SolutionCX; San Pedro; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

On-site training with hybrid option

SSS, PhilHealth, Pag-IBIG

13th month pay

Paid leave entitlements

Night differential pay and holiday pay

Job summary

SolutionCX is seeking a Production Scheduler to review and schedule customer orders, balancing production and installation workflows. The role involves verifying order details, assigning ship dates, and coordinating with Sales for scheduling requests, all while optimizing capacity and timelines.

The ideal candidate has strong attention to detail, basic math skills, and solid English communication. You will work with web-based systems to maintain accurate scheduling data and support a smooth

Qualifications

• Experience in operations, manufacturing, production scheduling, supply chain, logistics, or a related role.
• Strong written and verbal English communication.
• Strong attention to detail and ability to identify missing or inconsistent information.
• Good basic math and numerical skills.
• Basic analytical and problem-solving abilities.
• Ability to organize and prioritize a queue of orders and tasks.
• Ability to make scheduling decisions based on guidelines and available capacity.
• Comfortable with web-based applications and learning new systems.
• Ability to work independently while communicating with internal teams.
• Strong organizational and time-management skills.

Responsibilities

• Review the daily queue of customer orders that require production scheduling.
• Perform checks to ensure order information is complete and accurate before scheduling.
• Identify missing or conflicting order information and take action.
• Review calendars to determine scheduling dates.
• Assign ship dates based on capacity and requirements.
• Monitor overall production schedule and workload.
• Adjust orders between dates to balance schedule.
• Communicate scheduling changes to Sales teams via email.
• Maintain up-to-date scheduling information in web-based systems.
• Follow scheduling procedures and rules.

Skills

Scheduling

Operations experience

Production planning

Logistics coordination

Order management

Team communication

Attention to detail

Analytical thinking

Problem solving

Time management

Independent work

Job description

The Production Scheduler is responsible for reviewing and scheduling customer orders to support an efficient and balanced production and installation workflow. The role involves reviewing order queues, verifying order information, assigning appropriate ship dates, and managing the overall production schedule based on available capacity.

This position requires strong attention to detail, good judgment, basic problem-solving and math skills, and effective English communication. The Production Scheduler will also communicate regularly with Sales teams regarding scheduling requests, order requirements, and potential scheduling adjustments.

Key Functions & Responsibilities

The Production Scheduler is responsible for reviewing and scheduling customer orders to support an efficient and balanced production and installation workflow. The role involves reviewing order queues, verifying order information, assigning appropriate ship dates, and managing the overall production schedule based on available capacity.

Key Functions & Responsibilities

• Review the daily queue of customer orders that require production scheduling.

• Perform required checks to ensure order information is complete and accurate before scheduling.

• Identify missing, incomplete, or potentially conflicting order information and take the appropriate action before proceeding.

• Review production, shipping, and installation calendars to determine appropriate scheduling dates.

• Assign ship dates to orders based on production capacity, installation requirements, and established scheduling guidelines.

• Monitor the overall production schedule to identify days with unusually high or low workloads.

• Adjust and move orders between available dates, when appropriate, to maintain a balanced production schedule.

• Consider capacity, timing, order requirements, and other relevant factors when making scheduling decisions.

• Respond to scheduling requests and inquiries from Sales teams through email and other approved communication channels.

• Clearly communicate scheduling changes, concerns, conflicts, or missing information to the appropriate team members.

• Maintain accurate and up-to-date order and scheduling information within web-based systems.

• Follow established scheduling procedures, business rules, and service expectations.

• Perform basic calculations and use available information to make sound scheduling decisions.

• Identify scheduling issues and use basic problem-solving skills to determine appropriate next steps.

• Escalate unusual, complex, or unresolved scheduling issues to the appropriate team member or supervisor.

• Support overall production efficiency by helping maintain a consistent and manageable daily workload.

Requirements

Required Qualifications & Skills

• Previous experience in operations, manufacturing, production scheduling, supply chain, logistics, order management, or a related role.

• Strong written and verbal English communication skills.

• Strong attention to detail and ability to identify missing or inconsistent information.

• Good basic math and numerical skills.

• Basic analytical and problem-solving abilities.

• Ability to organize and prioritize a queue of orders and tasks.

• Ability to make scheduling decisions based on established guidelines and available capacity.

• Comfortable working with web-based applications and learning new systems.

• Ability to work independently while communicating effectively with internal teams.

• Strong organizational and time-management skills.

Preferred Experience:

• Production or manufacturing scheduling

• Supply chain operations

• Order processing or order management

• Production planning

• Logistics or shipping coordination

• Capacity planning

• Manufacturing or operations support

Key Competencies

• Attention to Detail: Carefully reviews orders and scheduling information for completeness and accuracy.

• Planning & Organization: Effectively manages an order queue and organizes work according to scheduling priorities.

• Problem Solving: Identifies basic scheduling conflicts or issues and determines reasonable solutions within established guidelines.

• Numerical Ability: Comfortably works with basic calculations, quantities, dates, and production capacity information.

• Communication: Communicates clearly and professionally in English, particularly when corresponding with Sales teams through email.

• Decision Making: Uses available production and installation information to make appropriate day-to-day scheduling decisions.

• Adaptability: Learns company-specific processes and systems and adjusts schedules as production needs change.

Benefits

• Work Setup: On-site training with a flexible hybrid setup after completion — enjoy working from home with only 2 in-office days per month.

• Full government-mandated benefits: SSS, PhilHealth, and Pag-IBIG

• Night differential pay and holiday compensation

• 13th-month pay bonus

• Free HMO coverage with 1 free dependent upon regularization

• Paid leave entitlements upon regularization

• Accident insurance for added peace of mind

• Quarterly Perfect Attendance Incentives

• Company-Sponsored Events – Team building, employee engagement programs, and more

• Awards & Recognition Programs to celebrate outstanding performance