Consumer Underwriting Representative

TA Associates, Inc.; Manila; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Career growth opportunities

Competitive Salary Package

Prime office location in Ortigas

Hybrid Working Arrangement (2 days WFH

HMO coverage with free dependent upon

Free 24/7 access to our office gyms (M

Job summary

MRI Software is hiring a Consumer Underwriting Representative to join the underwriting team in Ortigas, Manila. You will review documents, assess creditworthiness, provide timely status updates, and guide applicants through verification and underwriting while ensuring compliance and a positive customer experience.

This role offers a hybrid work arrangement (2 days WFH) with opportunities for growth and a strong, people-first culture focused on delivering exceptional service to clients and

Responsibilities

• Review and analyze consumer credit reports to assess creditworthiness and identify potential underwriting risks.
• Respond promptly and accurately to consumer inquiries through approved communication channels, providing clear and professional status updates.
• Escalate issues or concerns to leadership when necessary.
• Collect, review, and verify consumer-provided documents such as financial statements, proof of income, and identification.
• Perform preliminary underwriting reviews following established policies and guidelines.
• Communicate underwriting decisions, next steps, and requests for additional information clearly and professionally.
• Accurately document all consumer interactions and updates in the system of record.
• Escalate complex or high-risk cases to senior underwriters as needed.
• Maintain compliance with company policies, underwriting guidelines, and regulatory requirements.
• Collaborate with underwriting, operations, and customer support teams to ensure a seamless consumer experience.

Job description

POSITION SUMMARY

Weâre looking for a motivated and detail-oriented Consumer Underwriting Representative to join our underwriting team. In this role, you will support prospective renters applying for the lease guarantor program at MRI Insurent by reviewing documentation, providing timely and accurate status updates, assisting applicants through the verification and underwriting process, and ensuring compliance while delivering an exceptional customer experience.

RESPONSIBILITIES

• Review and analyze consumer credit reports to assess creditworthiness and identify potential underwriting risks.
• Respond promptly and accurately to consumer inquiries through approved communication channels, providing clear and professional status updates.
• Escalate issues or concerns to leadership when necessary.
• Collect, review, and verify consumer-provided documents such as financial statements, proof of income, and identification.
• Perform preliminary underwriting reviews following established policies and guidelines.
• Communicate underwriting decisions, next steps, and requests for additional information clearly and professionally.
• Accurately document all consumer interactions and updates in the system of record.
• Escalate complex or high-risk cases to senior underwriters as needed.
• Maintain compliance with company policies, underwriting guidelines, and regulatory requirements.
• Collaborate with underwriting, operations, and customer support teams to ensure a seamless consumer experience.

Benefits

• Career growth opportunities in a diverse and supportive work environment.
• Competitive Salary Package
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Hybrid Working Arrangement (2 days WFH)
• HMO coverage with free dependent upon hire
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!⯠Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, canât be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; itâs a connected community of people who truly feel they belong. Whether weâre investing in employee resource groups or providing tailored resources for each person to reach their full potential, weâre passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. â¯From the intelligent solutions we create to the culture we cultivate, thatâs our goal every day. Because thatâs what industry leaders do. Whether youâre joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge?

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself! At MRI, our company culture is more than a talking point â itâs what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the right fit for your next career move! Weâre completely dedicated to making this the best job youâve ever had! We want our teams to love working here, so weât've created some incredible perks for you to enjoy:

• Join our employee-led resource groups to maximize your experience at work.
• Add 16 extra hours to your time off to shorten your workday as part of our Flex at MRI program.
• Utilize 16 hours of paid time to volunteer.
• Know great workers? Our generous employee referral scheme rewards you for bringing in talent.
• Enjoy peace of mind with our regional-specific healthcare benefits for you and your family.
• Big on family? So are we! Our Parental Leave and parental support perks allow you to grow your family comfortably as an MRI employee.
• Maintain a fantastic work-life balance with PTO days plus observed holidays.
• Further your professional development and growth with our tuition reimbursement offerings.
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year.
• And more!