Product Support Specialist I — Tech Help & Training

Realpage; Pasig; On-site; PHP 335,000 - 469,000; Full time

Job summary

RealPage is seeking a Product Support Agent I to assist customers using RealPage software products via phone, chat or email. You will diagnose issues, record interactions in the CRM, and strive for a high First Call Resolution.

You will build relationships, provide basic training, and escalate to Tier 2 when needed while working a shift determined by business needs. Strong communication and technical skills are essential.

Qualifications

• 2 years of customer service experience.
• Strong troubleshooting and technical skills.
• Excellent verbal and written communication.
• Experience with MS Office (Word, Outlook, PowerPoint, Excel).
• Able to work assigned shift and flexible schedule.
• Typing speed at least 30 wpm.

Responsibilities

• Deliver customer care via phone, chat, or email to drive satisfaction.
• Diagnose issues and record in the CRM accurately.
• Provide basic training and how-to sessions.
• Troubleshoot RealPage products to identify root cause.
• Document knowledge solutions and pursue certifications.
• Set clear expectations and provide real-time resolution plans.
• Maintain high customer satisfaction and efficiency metrics.
• Develop relationships and trust with customers.

Skills

Customer service

Technical troubleshooting

Communication

MS Office

Typing 30 wpm

Shift flexibility

Tools

CRM system

Job description

RealPage is seeking a Product Support Agent I to assist customers using RealPage software products via phone, chat or email. You will diagnose issues, record interactions in the CRM, and strive for a high First Call Resolution.

You will build relationships, provide basic training, and escalate to Tier 2 when needed while working a shift determined by business needs. Strong communication and technical skills are essential.